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For Companies At a Glance
- Tasks: Lead a team and ensure guests have an amazing dining experience.
- Company: Join the friendly team at Sir Thomas Wyatt Beefeater.
- Benefits: Enjoy discounts, training, and career progression opportunities.
- Why this job: Step up your career while making guests smile every day.
- Qualifications: Must be over 18 with a passion for customer service.
- Other info: Permanent contract with flexible working options available.
Overview
Join to apply for the Step Up Team Leader role at Whitbread. We are recruiting for Sir Thomas Wyatt Beefeater in Maidstone. This position is 20 hours per week, with pay up to £14.01 per hour. Immediate start. Candidates must be over 18 years old.
Contract type: Permanent – we do not offer zero hours contracts.
What you’ll do
- Be the friendly face of Sir Thomas Wyatt Beefeater, welcoming guests and ensuring they have a great dining experience.
- Take charge of the shift as Step-Up Team Leader, providing leadership and coordinating team members.
- Deliver outstanding customer service and represent Whitbread’s standards and values.
- Support development opportunities and a step up in hourly pay as responsibilities increase.
Pay and hours
- Hours: 20 hours per week over 4 days
- Rate: From £10.25 up to £14.01 per hour
Location
Sir Thomas Wyatt Beefeater, London Rd, Maidstone, ME16 0HG
Benefits
- Training and support with opportunities for career progression
- Whitbread Benefits card: up to 60% off Premier Inn rooms and 25% off meals in Whitbread restaurants
- Pension and savings schemes: Company pension and Save As You Earn (SAYE)
- Discounts on everyday purchases, utilities, travel, cinema, supermarkets, and more
- A £40 meal voucher to spend in our restaurant when you join
Equal opportunity and inclusion
We are committed to being an inclusive organisation that values diversity and welcomes your application regardless of background or situation. We encourage under-represented groups to apply and will support workplace adjustments, part-time and flexible working where possible.
Job ref: 105849-4492
Advertised: 24 Sep 2025
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Step Up Team Leader employer: Whitbreadrestaurants
Contact Detail:
Whitbreadrestaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Step Up Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Whitbread and Sir Thomas Wyatt Beefeater. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Step Up Team Leader role.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly side shine through. Remember, they’re looking for someone who can create a great dining experience for guests, so don’t be afraid to show your enthusiasm!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Step Up Team Leader
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can be the friendly face of our restaurant!
Tailor Your Application: Make sure to tailor your application to the Step Up Team Leader role. Highlight any relevant experience you have in customer service or leadership. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos – we want to see your best work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Whitbread!
How to prepare for a job interview at Whitbreadrestaurants
✨Know the Company
Before your interview, take some time to research Whitbread and the Sir Thomas Wyatt Beefeater. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you align your answers with their expectations and show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a Step Up Team Leader, you'll need to demonstrate your ability to lead and coordinate a team. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your communication skills and how you motivate others.
✨Customer Service Focus
Since this role is all about providing outstanding customer service, be ready to discuss your approach to ensuring guests have a great dining experience. Think of specific instances where you went above and beyond for a customer and how you handle complaints or difficult situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if it's the right fit for you. Consider asking about team dynamics, training opportunities, or what a typical day looks like for a Step Up Team Leader at Whitbread.