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For Companies At a Glance
- Tasks: Welcome guests and provide top-notch customer service at Penzance Premier Inn.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Earn up to £12.56 per hour with great discounts and a complimentary breakfast.
- Why this job: No experience needed; start your career in a fun and inclusive environment.
- Qualifications: A friendly personality and passion for customer service.
- Other info: Flexible working options and clear career progression available.
Overview
1 week ago Be among the first 25 applicants
We\’re currently recruiting in our Penzance Premier Inn. Working 16 hours per week, paying up to £12.56 per hour.
Front of House – Penzance Premier Inn
Come and be a Front of House Team Member at Penzance Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment they check in – be it making a cocktail, serving a meal or joining up with the housekeeping team to get rooms perfect. Immediate start, no experience needed.
PAY RATE:
- Up to £12.56 per hour
CONTRACT TYPE:
- Permanent – we don’t do zero hours contracts!
HOURS:
- 16 hours per week
LOCATION:
- Branwells Mill Station Road, Penzance TR18 2LQ
Why you’ll love it here
- Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
- Pension and saving schemes: Company pension and save as you earn scheme
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us
What you’ll do
Join our team at Penzance Premier Inn as a Front of House Team Member and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 113221-4492
Advertised: 16 Oct 2025
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Hospitality
Referrals increase your chances of interviewing at Whitbread by 2x
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Ground Floor - Team Member employer: Whitbreadrestaurants
Contact Detail:
Whitbreadrestaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Floor - Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn and Whitbread. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of some examples from your past experiences where you've provided great service. Even if it’s just helping a friend or family member, those stories can really shine during your chat.
✨Tip Number 3
Be yourself! The job description mentions they want a friendly face, so let your personality shine through. Don’t be afraid to show your fun side – it’s all about making connections and showing that you’d fit right in with the team.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to the right people. Plus, you’ll be one step closer to joining the amazing team at Penzance Premier Inn!
We think you need these skills to ace Ground Floor - Team Member
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your fun side and customer service skills.
Tailor Your Application: Make sure to read the job description carefully and highlight any relevant experience or skills you have. Even if you don’t have direct experience, think about how your past roles can relate to being a Front of House Team Member.
Keep It Simple: We love a straightforward application! Stick to clear language and avoid jargon. This makes it easier for us to see why you’d be a great fit for our team at Penzance Premier Inn.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can get back to you quickly about the next steps.
How to prepare for a job interview at Whitbreadrestaurants
✨Show Your Personality
As a Front of House Team Member, your personality is key! Be yourself during the interview and let your fun side shine through. Share stories that highlight your customer service skills and how you enjoy making people feel welcome.
✨Know the Company
Do a bit of homework on Premier Inn and Whitbread. Understand their values, especially their commitment to inclusivity and diversity. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about common interview questions like 'How would you handle a difficult guest?' or 'What does great customer service mean to you?'. Prepare your answers in advance, focusing on real-life examples that demonstrate your problem-solving skills and customer care.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or what a typical day looks like for a Front of House Team Member. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
