At a Glance
- Tasks: Welcome guests and provide excellent customer service at our Cardiff hotel.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Earn up to £12.56 per hour with discounts and a complimentary breakfast.
- Other info: Flexible working options and clear career progression available.
- Why this job: No experience needed; start your career in a fun and inclusive environment.
- Qualifications: Passion for customer service and a friendly personality.
We’re currently recruiting in our Cardiff City Centre (Stadium) Premier Inn. Working 8 hours per week, paying up to £12.56 per hour.
Ground Floor Team Member – Cardiff City Centre (Stadium) Premier Inn
Come and be a Front of House Team Member at Cardiff City Centre (Stadium) Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them rest easy from the moment they check in – be it making a cocktail, serving a meal or joining with the housekeeping team to get rooms perfect. Immediate start, no experience needed.
Why you’ll love it here
- Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start, plus the opportunities to give you a clear career path within our business.
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Company pension and save as you earn scheme.
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more.
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us.
What you’ll do
Join our team at Cardiff City Centre (Stadium) Premier Inn as a Front of House Team Member and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under‑represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.
Job Details
- Pay Rate: Up to £12.56 per hour
- Contract Type: Permanent – we don’t do zero hours contracts!
- Hours: 8 hours per week
- Location: Custom House St, Cardiff CF10 1AP
Job Reference
Job ref: 112206-4492
Advertised: 14 Oct 2025
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
Ground Floor Team Member in Cardiff employer: Whitbreadrestaurants
Join the Cardiff City Centre (Stadium) Premier Inn team, where we prioritise a supportive work culture and offer clear career progression opportunities. Enjoy fantastic benefits such as up to 60% off hotel stays, a complimentary breakfast for two upon joining, and a commitment to inclusivity that welcomes diverse backgrounds. With immediate start options and no experience required, this is an excellent opportunity for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Ground Floor Team Member in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn and Whitbread. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of some scenarios where you can demonstrate your friendly personality. Whether it’s serving a meal or checking someone in, be ready to share how you'd handle different situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to tailor your approach.
We think you need these skills to ace Ground Floor Team Member in Cardiff
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your fun side and customer service skills.
Tailor Your Application:Make sure to read the job description carefully and highlight any relevant experience or skills you have. Even if you don’t have direct experience, think about how your past roles can relate to being a Ground Floor Team Member.
Keep It Simple:We love straightforward applications! Stick to clear language and avoid jargon. This makes it easier for us to see why you’d be a great fit for our team at Cardiff City Centre (Stadium) Premier Inn.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits.
How to prepare for a job interview at Whitbreadrestaurants
✨Show Your Personality
As a Ground Floor Team Member, your personality is key! Be yourself during the interview and let your fun side shine through. Remember, they’re looking for someone who can connect with guests, so don’t be afraid to show your enthusiasm for customer service.
✨Know the Company
Do a bit of homework on Premier Inn and Whitbread. Familiarise yourself with their values, especially their commitment to inclusivity and diversity. This will not only impress them but also help you understand how you can fit into their team.
✨Prepare for Common Questions
Think about common interview questions like 'How would you handle a difficult guest?' or 'What does great customer service mean to you?'. Prepare your answers in advance, focusing on your ability to create a welcoming atmosphere and your willingness to learn.
✨Ask Thoughtful Questions
At the end of the interview, have a couple of questions ready to ask them. This shows your interest in the role and the company. You might ask about training opportunities or what a typical day looks like for a Ground Floor Team Member. It’s a great way to engage and leave a lasting impression!
