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- Tasks: Support overnight guests and ensure their safety while providing excellent customer service.
- Company: Join Premier Inn, part of Whitbread, the UK's leading hospitality business.
- Benefits: Enjoy up to 60% off hotel stays, discounts on meals, and a complimentary breakfast for two.
- Why this job: Immediate start with no experience needed; clear career path and inclusive culture.
- Qualifications: Open to all backgrounds; over 18s only.
- Other info: Flexible working options available; we value diversity and encourage under-represented groups to apply.
3 days ago Be among the first 25 applicants
We\’re currently recruiting in our Premier Inn Birmingham South (Longbridge Station). Working 16 hours per week, paying up to £12.56 per hour.
Nights Team Member – Premier Inn Birmingham South (Longbridge Station)
Come and be a Nights Team Member at Premier Inn Birmingham South (Longbridge Station). As the go-to for our hotel overnight guests, use your calm personality to ensure their safety and your customer service skills to help them rest easy and get that good night’s sleep with us. Immediate start, no experience needed.
PAY RATE:
Up to £13.16 per hour
CONTRACT TYPE:
Fixed Term – Until 04/09/2025. Over 18s only.
HOURS:
16 a week – guaranteed hours to plan your week around
LOCATION:
1 High Street, Longbridge, Birmingham, B31 2UQ
Why you’ll love it here:
Training and support:We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
Whitbread Benefits card:Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
Pension and saving schemes: Company pension and save as you earn scheme
Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us
What you’ll do:
Join our team at Premier Inn Birmingham South (Longbridge Station) as a Nights Team Member and look after our hotel and guests overnight. Bring your problem-solving skills, health and safety knowledge and be part of the UK’s leading hospitality business, Whitbread.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 91826-4492
Advertised: 07 Aug 2025
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Hospitality
Referrals increase your chances of interviewing at Whitbread by 2x
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Nights - Team Member employer: Whitbread
Contact Detail:
Whitbread Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights - Team Member
✨Tip Number 1
Familiarise yourself with the Premier Inn brand and its values. Understanding their commitment to customer service and inclusivity will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight any previous experience in customer service, even if it's informal. Being able to demonstrate your ability to handle guests' needs, especially during night shifts, can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would handle specific scenarios that may arise during night shifts, such as dealing with guest complaints or ensuring safety protocols are followed. This shows your proactive approach to the role.
✨Tip Number 4
Network with current or former employees of Premier Inn if possible. They can provide insights into the company culture and what it takes to succeed as a Nights Team Member, which can be invaluable during your application process.
We think you need these skills to ace Nights - Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Nights Team Member does. Highlight your calm personality and customer service skills in your application, as these are key attributes for the role.
Tailor Your CV: Make sure your CV reflects any relevant experience or skills that align with the job requirements. Even if you don't have direct experience, emphasise transferable skills like problem-solving and health and safety knowledge.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work at Premier Inn and how you can contribute to their mission of providing a good night's sleep for guests.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is important in the hospitality industry.
How to prepare for a job interview at Whitbread
✨Show Your Calm Personality
As a Nights Team Member, your calmness is key. During the interview, share examples of how you've handled stressful situations or provided comfort to others. This will demonstrate that you can create a peaceful environment for guests.
✨Highlight Customer Service Skills
Even if you don't have direct experience, think about times when you've helped someone or provided excellent service. Discuss these experiences to show that you understand the importance of customer satisfaction, especially in a hospitality setting.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving skills. Prepare to discuss scenarios where you've had to think on your feet or resolve issues effectively. This will show that you're ready to tackle any challenges that may arise during your shifts.
✨Express Enthusiasm for the Role
Let your passion for the hospitality industry shine through. Talk about why you want to work at Premier Inn and how you align with their values. Showing genuine interest can set you apart from other candidates.
