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- Tasks: Lead a team to ensure a welcoming and safe hotel experience.
- Company: Join Premier Inn, a renowned hotel brand known for its exceptional service.
- Benefits: Enjoy up to 60% off hotel stays, discounts on meals, and a solid pension scheme.
- Why this job: This role offers clear career progression and a supportive work environment.
- Qualifications: Previous leadership experience in retail or similar roles is essential.
- Other info: Immediate start available; guaranteed hours for better planning.
We're currently recruiting in our Harrogate Town Centre Premier Inn. Working 37.5 hours per week, paying up to £13.36 per hour.
Come and be a Duty Manager at Premier Inn in Harrogate. Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant. If you've got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management. We're looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.
Immediate start - with all leadership experience relevant.
- PAY RATE: Up to £13.36 per hour
- CONTRACT TYPE: Permanent - we don’t do zero hours contracts!
- HOURS: 37.5 hours a week - weekends included - guaranteed hours to help you plan your week around!
- LOCATION: Harrogate Town Centre Premier Inn, 9 Springfield Ave, Harrogate HG1 2HY
Why you’ll love it here:
- Training and support: At Premier Inn we do careers worth staying for, so from day one, you’ll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there’s a clear career path within our business to help you grow.
- Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.
- Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.
What you’ll do: Join our team at Harrogate Town Centre Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.
Duty Manager employer: Whitbread
Contact Detail:
Whitbread Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the Premier Inn brand and its values. Understanding what makes their customer experience unique will help you demonstrate your alignment with their mission during any interviews.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially in retail or hospitality. Be ready to share specific examples of how you've successfully managed teams and improved customer satisfaction.
✨Tip Number 3
Prepare to discuss how you handle challenges in a fast-paced environment. Think of scenarios where you've resolved conflicts or improved processes, as these are key skills for a Duty Manager.
✨Tip Number 4
Network with current or former employees of Premier Inn if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience, especially in retail or similar environments. Use specific examples that demonstrate your ability to manage a team and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Duty Manager role. Mention how your previous experiences have prepared you for this position and why you want to work at Premier Inn.
Highlight Relevant Skills: In your application, emphasise skills such as communication, organisation, and problem-solving. These are crucial for managing a hotel team and ensuring guest satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Whitbread
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in detail. Highlight specific examples where you successfully led a team, resolved conflicts, or improved team performance. This will demonstrate your capability to manage the Duty Manager role effectively.
✨Understand the Company Culture
Research Premier Inn and its values before the interview. Familiarise yourself with their commitment to customer service and team development. Showing that you align with their culture can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in the hotel environment. Think of scenarios related to guest complaints, health and safety issues, or team management, and prepare your responses to showcase your problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or career progression within Premier Inn. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
