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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure an exceptional hotel experience for guests.
- Company: Join the welcoming team at Premier Inn, part of Whitbread.
- Benefits: Enjoy discounts, a pension scheme, and a clear career path.
- Why this job: Make a real impact in hospitality while developing your management skills.
- Qualifications: Experience in leadership roles, especially in retail or customer service.
- Other info: Inclusive workplace that values diversity and offers flexible working options.
Overview
Join to apply for the Duty Manager role at Whitbread.
We are hiring in our London Orpington Premier Inn. Working 39 hours per week, paying up to £13.86 per hour.
Duty Manager – London Orpington Premier Inn
Come and be a Duty Manager at Premier Inn in London Orpington. Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant. If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management. We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others. Immediate start – with all leadership experience relevant.
Pay Rate Up to £13.86 per hour
Contract Type Fixed Term Contract until 30/10/2025 – we don’t do zero hours contracts!
Hours 39 hours per week
Location London Orpington Premier Inn, 83 The Walnuts, Orpington BR6 0TW
What You’ll Do
Join our team at London Orpington Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.
We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Benefits
- Training and support: At Premier Inn we do careers worth staying for. From day one, you\\\’ll receive a warm welcome and learn our simple administration system that will make your job easier. There is a clear career path within our business to help you grow.
- Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Company pension and save-as-you-earn scheme.
- Discounts: Discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.
Details
- Job ref: 104078-4492
- Advertised: 18 Sep 2025
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Hospitality
Notes
Referrals increase your chances of interviewing at Whitbread by 2x
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Duty Manager employer: Whitbread
Contact Detail:
Whitbread Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Premier Inn or similar places. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. Think of examples from your past experiences that showcase your skills in managing teams and delivering exceptional guest experiences.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional when you show up for your interview. It shows you’re serious about the role and respect the company’s standards.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Duty Manager role. Highlight any leadership roles you've had, especially in retail or hospitality, to show us you're the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your previous experiences have prepared you to lead our team at Premier Inn.
Showcase Your Customer Service Skills: Since delivering outstanding customer experience is key, make sure to include examples of how you've gone above and beyond for customers in your past roles. We love to see that dedication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Whitbread
✨Know the Company Inside Out
Before your interview, take some time to research Premier Inn and Whitbread. Understand their values, mission, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your leadership experience. Prepare specific examples from your past roles where you've successfully led a team or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle various situations in the hotel environment. Think about challenges you might face, such as managing guest complaints or ensuring health and safety standards, and prepare your strategies for addressing these effectively.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the Duty Manager role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
