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For Companies At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is perfect.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Up to 60% off hotel stays, discounts on meals, and a free breakfast for two.
- Why this job: Be the friendly face of Premier Inn and make a real impact on guest experiences.
- Qualifications: Passion for customer service and a friendly personality.
- Other info: Inclusive workplace with clear career paths and flexible working options.
Reception – Team Member
Category: Operations – Reception
Location: Coventry
We\’re recruiting for Coventry East (Binley/A46) Premier Inn. Working 16 hours per week, paying up to £12.56 per hour.
Overview
Receptionist at Coventry East (Binley/A46) Premier Inn. As the friendly face of our hotel, use your customer service skills to welcome guests and help them rest easy from check-in through the stay, including coordination with the housekeeping team to ensure rooms are prepared.
Pay rate
Up to £12.56 per hour
Contract type
Permanent – we don\\\’t do zero hours contracts!
Hours
16 hours per week
Location
Rugby Rd, Coventry CV3 2TA
Why you\\\’ll love it here
- Training and support: A warm welcome and simple administration system to help you from day one, plus opportunities for a clear career path within our business.
- Whitbread Benefits card: Up to 60% off Premier Inn rooms and 25% off meals in Whitbread Restaurants
- Pension and saving schemes: Company pension and Save As You Earn scheme
- Discounts: Money off shops, utilities, travel, cinema trips, supermarkets and more
- Have breakfast on us: A complimentary Premier Inn breakfast for 2 when you join
What you\\\’ll do
Join our team at Coventry East (Binley/A46) Premier Inn as a Receptionist and use your passion for customer service to its full potential. Be part of the UK\\\’s leading hospitality business, Whitbread.
We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities and members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 116274-4492
Advertised: 28 Oct 2025
Join our team at Coventry East (Binley/A46) Premier Inn as a Receptionist and use your passion for customer service to its full potential. Be part of the UK\’s leading hospitality business, Whitbread. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition.
We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities and members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
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Receptionist employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Receptionist, you'll be the friendly face of the hotel. Think about scenarios where you can showcase your ability to handle guest queries and complaints with a smile. Role-play with a friend if you need to!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it’s super easy to navigate and you’ll get all the info you need about the role and benefits right there.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your fun side and customer service skills. Remember, we’re looking for that friendly face to welcome our guests!
Tailor Your Application: Make sure to customise your application to fit the Receptionist role at Premier Inn. Highlight any relevant experience or skills that match what we’re looking for, like your ability to create a warm atmosphere for guests. It shows us you’re serious about joining our team!
Keep It Clear and Concise: We appreciate a straightforward application! Keep your writing clear and to the point, making it easy for us to see why you’d be a great fit. Avoid fluff and focus on what makes you the perfect candidate for the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there!
How to prepare for a job interview at Whitbread PLC
✨Know the Company
Before your interview, take some time to research Premier Inn. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, your customer service skills are crucial. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you can demonstrate your friendly personality and problem-solving abilities during the interview.
✨Practice Common Interview Questions
Anticipate common interview questions for a Receptionist role, such as how you would handle a difficult guest or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you’re aiming to be the friendly face of the hotel!
