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- Tasks: Welcome guests with a smile and manage check-in/check-out processes.
- Company: Join the friendly team at Premier Inn in Walsall Town Centre.
- Benefits: Earn up to £12.56 per hour, enjoy discounts, and complimentary breakfast.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Passion for customer service and a friendly personality.
- Other info: Permanent contract with clear career progression and inclusive culture.
Contract type: Permanent
Category: Operations - Reception
Location: Walsall
We are currently recruiting in our Walsall Town Centre Premier Inn. Working 23 hours per week, paying up to £12.56 per hour.
Come and be a Receptionist at Premier Inn in Walsall Town Centre. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment you check them in – be it a warm smile or joining up with the housekeeping team to get rooms perfect.
PAY RATE: Up to £12.56 per hour
CONTRACT TYPE: Permanent – we don’t do zero‑hour contracts!
HOURS: 23 hours per week across 3 days – evenings and weekends included
LOCATION: Premier Inn Walsall Town Centre, Waterfront, Wolverhampton Street, Walsall, WS2 8LR
Why you’ll love it here:
- Training and support: A warm welcome and simple administration system will make your job easier from the start plus opportunities for a clear career path within our business.
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Company pension and save‑as‑you‑earn scheme.
- Discounts: Save on shops, utility bills, travel, cinema trips, supermarkets and more.
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us.
What you’ll do:
- Use your passion for customer service to welcome guests with a warm smile.
- Manage check‑in and check‑out processes efficiently.
- Coordinate with housekeeping to ensure rooms are ready and perfect for guests.
- Provide assistance and information to guests throughout their stay.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under‑represented groups such as women, ethnic minorities, people with disabilities and members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working – where possible we will support this.
Reception - Team Member employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception - Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn and their values. This will help you connect with the team and show that you're genuinely interested in being part of their friendly atmosphere.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Reception Team Member and how you'd handle them. Being able to demonstrate your problem-solving abilities will really impress the hiring team.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Premier Inn Walsall Town Centre.
We think you need these skills to ace Reception - Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your fun personality shine through! We want to see the real you, so don’t be afraid to show us how you’d bring a warm smile to our guests at Premier Inn.
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. We’re looking for someone who can manage check-ins and check-outs with ease, so share any relevant examples that showcase your skills in this area.
Tailor Your Application: Take a moment to tailor your application specifically for this role. Mention why you’re excited about working at Premier Inn in Walsall and how you can contribute to our team’s success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Whitbread PLC
✨Show Off Your Customer Service Skills
As a Reception Team Member, your ability to connect with guests is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone – this will show your potential employer that you’re the friendly face they need.
✨Know the Company and Its Values
Do a bit of homework on Premier Inn and Whitbread. Understand their commitment to inclusivity and customer satisfaction. This knowledge will not only impress your interviewers but also help you align your answers with their values during the interview.
✨Practice Common Interview Questions
Get ready for questions like 'How would you handle a difficult guest?' or 'What do you think makes a great hotel experience?' Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part and Bring Your Personality
First impressions matter! Dress smartly and professionally, but don’t forget to let your personality shine through. A warm smile and a friendly attitude can go a long way in making a positive impression on your interviewers.