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For Companies At a Glance
- Tasks: Welcome guests and provide top-notch customer service at our hotel reception.
- Company: Join Premier Inn, part of the UK's leading hospitality business, Whitbread.
- Benefits: Enjoy discounts, a complimentary breakfast, and a clear career path.
- Other info: Flexible 24-hour work week with opportunities for growth in a dynamic team.
- Why this job: Be the friendly face that makes guests feel at home and valued.
- Qualifications: Customer service skills and a positive, professional attitude required.
Reception Team Member
Contract type: Fixed Term
Category: Operations – Reception
Location: Old Harlow
We are recruiting in our Harlow North (Harlow Mill) Premier Inn. Working 24 hours per week, paying up to £12.56 per hour.
Overview
Come and be a Receptionist at Premier Inn in Harlow North (Harlow Mill). As the friendly face of our hotel, use your customer service skills to welcome guests and help them rest easy from the moment you check in.
Responsibilities
- Greet guests warmly at check-in and check-out, providing a positive first impression.
- Collaborate with housekeeping to ensure rooms are prepared and ready for guests.
- Maintain a clean and organized reception area and handle guest inquiries.
- Support guests with information about local attractions and hotel services.
- Work as part of the reception team to meet guest needs and deliver excellent service.
What you\’ll do
Join our team at Premier Inn Harlow North (Harlow Mill) as a Receptionist and use your passion for customer service to its full potential. Be part of the UK\’s leading hospitality business, Whitbread.
Requirements
- Customer service skills and a friendly, professional demeanor.
- Availability to work 24 hours per week across 3 days, including evenings and weekends.
- Willingness to work in a reception role as part of a team in a hotel environment.
Benefits
- Training and support: warm welcome and simple administration system to help you from the start, with opportunities for a clear career path within the business.
- Whitbread Benefits card: up to 60% off Premier Inn rooms and 25% off meals in Whitbread Restaurants.
- Pension and saving schemes: Company pension and Save As You Earn scheme.
- Discounts: money off shops, utility bills, travel, cinema, supermarkets, and more.
- Have breakfast on us: a complimentary Premier Inn breakfast for 2 when you join us.
Location: Premier Inn Harlow North (Harlow Mill), Cambridge Road, Old Harlow, Essex, CM20 2EP
Pay rate: Up to £12.56 per hour
Advertised: 20 Oct 2025
Job reference: 113846-4492
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Reception Team Member employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn and their values. This will help you connect with the team and show that you're genuinely interested in being part of their friendly atmosphere.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Reception Team Member and how you'd handle them. Being able to demonstrate your problem-solving abilities will impress the hiring team.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A polished appearance shows that you take the role seriously and are ready to represent the hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Premier Inn Harlow North (Harlow Mill).
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional side shine through! We want to see your customer service skills in action, so don’t be afraid to show us who you are.
Tailor Your Application: Make sure to customise your application for the Reception Team Member role. Highlight any relevant experience or skills that match the job description, especially your ability to work as part of a team and handle guest inquiries.
Keep It Neat and Organised: Just like we maintain a tidy reception area, your application should be clear and well-structured. Use headings, bullet points, and short paragraphs to make it easy for us to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Whitbread PLC
✨Know the Company
Before your interview, take some time to research Premier Inn and its values. Understanding their commitment to customer service will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Showcase Your Customer Service Skills
As a Reception Team Member, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your passion for providing excellent service.
✨Practice Common Interview Questions
Think about questions like 'How would you handle a difficult guest?' or 'What does teamwork mean to you?'. Practising your responses can help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.