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For Companies At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is perfect.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Up to 60% off hotel stays, discounts on meals, and a complimentary breakfast.
- Why this job: Use your customer service skills in a fun, friendly environment.
- Qualifications: Passion for customer service and a friendly personality.
- Other info: Clear career path and supportive training from day one.
The predicted salary is between 22000 - 30000 £ per year.
About this role
We\’re currently recruiting in our Manchester (Denton) Premier Inn. Reception Team Member – Manchester (Denton) Premier Inn. You will work 24 hours per week and be paid up to £13.06 per hour. This is a fixed‑term contract until 09/07/2026.
Location: Alphagate Dr, Manchester Rd S, Denton, Manchester M34 3SH.
Why you’ll love it here
- Training and support: We offer a warm welcome and a simple administration system that will make your job easier from the start, plus opportunities for a clear career path within our business.
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Company pension and a \’save as you earn\’ scheme.
- Discounts: Get money off shops, utility bills, travel, cinema trips, supermarkets and more.
- Breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us.
Responsibilities
As Receptionist you will be the friendly face of our hotel, using your fun personality and customer‑service skills to welcome guests. You will help guests rest easy from the moment they check in – be it a warm smile or by collaborating with the housekeeping team to get rooms ready.
Diversity & Inclusion
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under‑represented groups such as women, ethnic minorities, people with disabilities and members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.
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Reception Team Member employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Whitbread and Premier Inn. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Reception Team Member, you'll be the friendly face of the hotel. Think of scenarios where you can demonstrate your ability to handle guest queries or complaints with a smile. Role-playing with a friend can really help!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We make it super easy for you to apply directly. Plus, it shows that you're proactive and keen to join the team. Don’t forget to follow up after your application – a little nudge can go a long way!
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Show Your Personality: As a Reception Team Member, your personality is key! Let your fun and friendly side shine through in your application. We want to see how you can bring warmth and positivity to our guests right from the start.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight any previous customer service experience and how it relates to being a Receptionist. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, just like we do with our guests!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Whitbread PLC
✨Show Off Your Personality
As a Reception Team Member, your personality is key! Make sure to let your fun and friendly side shine through during the interview. Practice smiling and engaging with the interviewer as if they were a guest checking in.
✨Know the Company
Do a bit of homework on Whitbread and Premier Inn. Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Customer Service Scenarios
Prepare for situational questions about customer service. Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing excellent service, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team collaborates to ensure guests have a great experience. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.