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For Companies At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is perfect.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Earn up to £12.56 per hour with great discounts and perks.
- Why this job: Be part of a fun team and kickstart your career in hospitality.
- Qualifications: Passion for customer service and a friendly personality.
- Other info: Inclusive workplace with opportunities for everyone.
Reception Team Member
CAPTION: Job details
- Posting date: 26 November 2025
- Hours: Full time
- Closing date: 26 December 2025
- Location: Norwich, Norfolk, NR1 1DX
- Company: Whitbread
- Job type: Contract
- Job reference: 124518-4492
Summary
Receptionist – Norwich Nelson City Centre Premier Inn. Come and be a Receptionist at Norwich Nelson City Centre Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment you check them in – be it a warm smile or joining up with the housekeeping team to get rooms perfect.
- PAY RATE: Up to £12.56 per hour
- CONTRACT TYPE: Fixed Term Contract until 28/02/2026
- HOURS: 30 hours per week
- LOCATION: Norwich Nelson City Centre Premier Inn, Prince of Wales Rd, Norwich, NR1 1DX
Why you\’ll love it here:
- Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Company pension and save as you earn scheme.
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more.
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us.
What you’ll do: Join our team at Norwich Nelson City Centre Premier Inn as a Receptionist and use your passion for customer service to its full potential. Be part of the UK\’s leading hospitality business, Whitbread.
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Reception Team Member employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn and Whitbread. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Receptionist, you'll be the friendly face welcoming guests. Think about how you can make their experience memorable. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to review and gives you a better chance of standing out. Plus, you’ll be one step closer to joining our amazing team at Norwich!
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your fun side and customer service skills.
Tailor Your Application: Make sure to customise your application for the Receptionist role. Highlight any relevant experience or skills that match what we’re looking for, like your ability to create a warm and welcoming atmosphere for guests.
Keep It Clear and Concise: We appreciate a straightforward application. Keep your language clear and to the point, making it easy for us to see why you’d be a great fit for our team at Norwich Nelson City Centre Premier Inn.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Whitbread PLC
✨Know the Company
Before your interview, take some time to research Norwich Nelson City Centre Premier Inn and Whitbread. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
As a Receptionist, your customer service skills are key. Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you can demonstrate your friendly personality and problem-solving abilities during the interview.
✨Practice Common Interview Questions
Get ready for typical interview questions like 'How would you handle a difficult guest?' or 'What does great customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance shows that you respect the opportunity and understand the importance of presenting yourself well in a hospitality role.
