Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead shifts and provide outstanding customer service to guests.
- Company: A leading hospitality business in Norwich with a supportive culture.
- Benefits: Earn up to £14.01 per hour, plus discounts and a £40 restaurant voucher.
- Why this job: Kickstart your career in hospitality while making guests feel welcome.
- Qualifications: Must be over 18 years old and have a passion for customer service.
- Other info: Comprehensive training provided and opportunities for career advancement.
The predicted salary is between 13 - 16 £ per hour.
A leading hospitality business in Norwich is hiring a Step-Up Team Leader to provide outstanding customer service. This role involves leading shifts and welcoming guests. The position requires candidates to be over 18 years old.
You will receive comprehensive training, a rewarding salary of up to £14.01 per hour for 30 hours per week, and various benefits, including discounts and a £40 restaurant voucher upon joining. This is an excellent opportunity for those looking to advance their careers in a supportive environment.
Shift Leader – Hospitality & Guest Experience (30h, Immediate Start) in Norwich employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader – Hospitality & Guest Experience (30h, Immediate Start) in Norwich
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they stand for will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding service, think of examples from your past experiences where you've gone above and beyond for a guest or customer.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Show up looking sharp and professional to demonstrate that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining our fantastic team.
We think you need these skills to ace Shift Leader – Hospitality & Guest Experience (30h, Immediate Start) in Norwich
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for customer service shine through. We want to see how you can create memorable experiences for our guests, so share any relevant experiences that highlight your enthusiasm!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. We’re looking for specific skills and experiences that match the Shift Leader position, so don’t be shy about showcasing your leadership abilities and hospitality background.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Highlight your key achievements and skills that align with our values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Whitbread PLC
✨Know the Company
Before your interview, take some time to research the hospitality business in Norwich. Understand their values, mission, and what sets them apart in customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or handled challenging situations. Highlight how you can inspire others to provide outstanding guest experiences.
✨Prepare for Customer Service Scenarios
Expect questions about how you would handle specific customer service scenarios. Think about times when you've gone above and beyond for a guest or resolved a complaint effectively. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows your enthusiasm and helps you determine if it's the right fit for you. Consider asking about training opportunities or how success is measured in the role.