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- Tasks: Ensure guest safety and comfort during the night shift at Premier Inn.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Up to £13.95 per hour, discounts, and a complimentary breakfast for two.
- Why this job: Immediate start with no experience needed and clear career progression.
- Qualifications: Calm personality and customer service skills required.
- Other info: Enjoy discounts on travel, cinema, and more while working in a supportive environment.
Join our team at Premier Inn London Heathrow Airport Terminal 5 as a Nights Team Member and look after our hotel and guests overnight. Bring your problem‑solving skills, health and safety knowledge and be part of the UK’s leading hospitality business, Whitbread. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under‑represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non‑binary or those who use a different LGBTQIA+ term) are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.
We’re currently recruiting in our London Heathrow Airport Terminal 5 Premier Inn. Working 35 hours per week, paying up to £13.66 per hour.
Nights Team Member – London Heathrow Airport Terminal 5 Premier Inn. Come and be a Nights Team Member at Premier Inn in London Heathrow Airport Terminal 5. As the go‑to for our hotel overnight guests, use your calm personality to ensure their safety and your customer service skills to help them rest easy and get that good night’s sleep with us. Immediate start, no experience needed.
PAY RATE: Up to £13.66 per hour.
CONTRACT TYPE: Permanent – we don’t do zero‑hour contracts!
OVER 18s only.
HOURS: 35 hours per week across 5 nights – weekends included.
LOCATION: Premier Inn London Heathrow Airport Terminal 5 – 420 Bath Road, Longford, UB7 0EA.
Why you\’ll love it here:
- Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Company pension and save as you earn scheme.
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more.
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us.
What you’ll do
As a Nights Team Member you will be the point of contact for overnight guests, ensuring their safety, providing excellent customer service, and maintaining the hotel’s operations during night duties.
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Nights Team Member employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn and Whitbread. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Nights Team Member role and rehearse your answers. This will help you feel more confident and ready to showcase your calm personality and customer service skills.
✨Tip Number 3
Dress the part! Even though it’s a night shift, showing up looking smart and professional can make a great first impression. It shows you’re serious about the role and respect the opportunity.
✨Tip Number 4
Apply through our website! We’ve made it super easy for you to apply directly for the Nights Team Member position. Plus, it shows you’re keen and ready to join our team at Premier Inn in Jersey!
We think you need these skills to ace Nights Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your calm and friendly personality shine through. We want to see how you can make our guests feel at home, even in the wee hours of the night!
Highlight Relevant Skills: Even if you don’t have direct experience, think about any customer service or problem-solving skills you've got. We love seeing how you can apply those to help our guests get a good night's sleep.
Keep It Simple: Don’t overcomplicate things! A clear and straightforward application is always appreciated. Just be yourself and let us know why you’d be a great fit for the Nights Team Member role.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and get the ball rolling on your journey with us at Premier Inn!
How to prepare for a job interview at Whitbread PLC
✨Know the Role Inside Out
Before your interview, make sure you understand what a Nights Team Member does. Familiarise yourself with the responsibilities like ensuring guest safety and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Calm Personality
Since this role requires a calm demeanour, think of examples from your past where you've handled stressful situations effectively. Share these stories during the interview to demonstrate that you can keep your cool when it matters most.
✨Highlight Problem-Solving Skills
Prepare to discuss how you've solved problems in previous roles or situations. Whether it's dealing with a difficult customer or managing unexpected issues, showing that you can think on your feet will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or career paths within the company. This shows that you're not just looking for a job, but are also interested in growing with the team.