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- Tasks: Support hotel guests overnight and ensure their safety.
- Company: Join Whitbread, the UK's leading hospitality business.
- Benefits: Enjoy discounts, a pension scheme, and a free breakfast for two.
- Why this job: Immediate start with no experience needed; clear career path available.
- Qualifications: Over 18s only; no prior experience required.
- Other info: Inclusive workplace encouraging applications from diverse backgrounds.
Nights Team Member
Contract type: Fixed Term
Category: Operations – Nights
Location: Stoke on Trent
We\’re currently recruiting in our Stoke (Trentham Gardens) Premier Inn. Working 23 hours per week, paying up to £13.16 per hour.
Nights Team Member – Stoke (Trentham Gardens) Premier Inn
Come and be a Nights Team Member at Premier Inn in Stoke. As the go-to for our hotel overnight guests, use your calm personality to ensure their safety and your customer service skills to help them rest easy and get that good night\’s sleep with us. Immediate start, no experience needed.
PAY RATE: Up to £13.16 per hour
CONTRACT TYPE: Fixed Term until 05/02/2026
HOURS: 23 hours a week
LOCATION: Stoke (Trentham Gardens) Premier Inn
Stone Road, Stoke On Trent, ST4 8JG
Why you\’ll love it here:
- Training and support: We\’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Company pension and save as you earn scheme.
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more.
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us.
What you\’ll do:
Join our team at Stoke (Trentham Gardens) Premier Inn as a Nights Team Member and look after our hotel and guests overnight. Bring your problem‑solving skills, health and safety knowledge and be part of the UK\’s leading hospitality business, Whitbread.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under‑represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non‑binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.
Job ref: 122121-4492
Advertised: 17 Nov 2025
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Nights Team Member employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member
✨Tip Number 1
Familiarise yourself with the Premier Inn brand and its values. Understanding their commitment to customer service and inclusivity will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight any relevant soft skills you possess, such as problem-solving and communication. These are crucial for a Nights Team Member role, as you'll be ensuring guests feel safe and comfortable overnight.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios that may arise during night shifts, such as guest inquiries or safety concerns. This shows your proactive approach and readiness for the role.
✨Tip Number 4
If possible, visit the Stoke (Trentham Gardens) location before applying. This will give you a feel for the environment and allow you to mention specific observations in your conversations, demonstrating genuine interest.
We think you need these skills to ace Nights Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences that align with the role of a Nights Team Member. Focus on customer service skills, problem-solving abilities, and any experience in hospitality or similar environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your calm personality and commitment to guest safety. Mention why you are interested in working at Premier Inn and how you can contribute to providing a good night's sleep for guests.
Highlight Flexibility: Since the position requires working nights, emphasise your availability and willingness to work flexible hours. This shows that you are committed and ready to meet the needs of the business.
Show Enthusiasm for Training: Express your eagerness to learn and grow within the company. Mention any previous training or support you've received in past roles, and how you look forward to the training opportunities offered by Premier Inn.
How to prepare for a job interview at Whitbread PLC
✨Show Your Calm Personality
As a Nights Team Member, you'll need to demonstrate a calm and reassuring presence. During the interview, share examples of how you've handled stressful situations or provided support to others, showcasing your ability to keep things running smoothly.
✨Highlight Customer Service Skills
Customer service is key in this role. Be prepared to discuss your previous experiences in customer-facing roles, even if they were informal. Emphasise your ability to listen to guests' needs and resolve any issues they may have.
✨Demonstrate Problem-Solving Abilities
The job requires quick thinking and problem-solving skills. Think of scenarios where you successfully resolved a problem or made a situation better for someone else. This will show that you're ready to tackle challenges head-on.
✨Express Enthusiasm for the Role
Let your passion for hospitality shine through. Talk about why you want to work at Premier Inn specifically and how you align with their values. Showing genuine interest can set you apart from other candidates.