At a Glance
- Tasks: Lead the hotel team, assist guests, and ensure smooth operations during your shift.
- Company: Join the UK's biggest hotel brand, Premier Inn, in a vibrant team environment.
- Benefits: Enjoy a permanent contract, competitive pay, and discounts on travel and shopping.
- Other info: Inclusive workplace welcoming diverse backgrounds and offering flexible working options.
- Why this job: Kickstart your career in hospitality with real leadership experience and growth opportunities.
- Qualifications: No hotel experience needed; just bring your leadership skills and a passion for helping others.
The predicted salary is between 13.86 - 13.86 £ per hour.
We're currently recruiting in our Newbury Town City Centre South (A339) Premier Inn. Working 16 hours per week, paying up to £13.86 per hour.
You’ll spend your shift helping guests, leading your team and keeping the hotel running smoothly. One moment you might be helping reception with a guest query. The next, you could be supporting housekeeping, checking rooms, helping during a busy breakfast service or briefing the team before the next rush. If you enjoy leading from the front, solving problems and making things happen, this could be your next step. And if you’d like to become a Hotel Manager one day, this is a brilliant place to start.
Pay, hours and location
- Pay: Up to £13.86 per hour
- Contract: Permanent – we don’t do zero-hours contracts.
- Hours: 16 guaranteed hours per week.
- Location: Hilton Newbury Centre, Pinchington Lane/Faraday Road, Newbury, Berkshire, RG14 7HL
- Shifts: Includes evenings, weekends and busy guest periods.
What You’ll Do
As Duty Manager, you’ll help lead the hotel during your shift. You’ll work across reception, housekeeping and the restaurant to make sure our guests have a great stay and your team has everything they need.
- Lead shifts across the hotel and deliver clear pre-shift briefings
- Support and coach team members throughout the day
- Help guests with questions and sort out problems
- Jump in to support different teams, from reception to the restaurant
- Spot issues early and put them right
- Help keep guests safe and the hotel running the way it should
- Work closely with the Hotel Manager and wider leadership team
This isn’t a role where you stand back and supervise. You’ll be out on the floor, helping your team wherever you’re needed.
You Don’t Need Hotel Experience
Some of our best Duty Managers joined us from retail, supermarkets, restaurants, pubs, leisure, healthcare and customer service. If you’ve led people before, we can teach you the hotel.
You May Have Worked As a
- Team Leader
- Supervisor
- Shift Manager
- Assistant Manager
Any role where you’ve been responsible for leading people in a busy customer-facing environment would suit us. What matters most is that you’re confident making decisions, enjoy helping people and stay calm when things get busy.
Why join Premier Inn?
We’re proud to be the UK’s biggest hotel brand, but it’s our people that make the difference. As a Duty Manager, you’ll learn how an entire hotel operates – not just one department. You’ll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role. If you’re ambitious, we’ll help you keep moving.
What You’ll Get
- Permanent contract with guaranteed hours
- Full training and support from day one
- A clear career path with real opportunities to progress
- Whitbread Benefits Card – up to 60% off Premier Inn rooms
- Company pension and Save As You Earn scheme
- Discounts on shopping, travel, cinema, supermarkets and more
Is this role right for you?
If You
- Like being busy and working with people
- Enjoy leading by example
- Stay calm under pressure
- Take ownership instead of waiting to be asked
- Want a role where every day is different…
…then we’d love to hear from you. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Duty Manager in Newbury employer: Whitbread PLC
Whitbread PLC, as part of the UK's leading hospitality group, offers a supportive and dynamic work environment at Premier Inn Slough. Employees benefit from flexible hours, competitive pay, and opportunities for personal growth within a culture that prioritises guest satisfaction and teamwork. Join us to be part of a dedicated team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Newbury
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Whitbread PLC and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Duty Manager in Newbury
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Whitbread PLC that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Whitbread PLC.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Whitbread PLC get a sense of who you are beyond your experience!
How to prepare for a job interview at Whitbread PLC
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Whitbread PLC and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
