At a Glance
- Tasks: Lead user research to shape customer-centred digital experiences and influence product strategy.
- Company: Join Whitbread, a leader in transforming digital products for seamless customer experiences.
- Benefits: Enjoy family healthcare, discounts on stays and meals, and a supportive work environment.
- Other info: Collaborative culture with opportunities for continuous learning and career growth.
- Why this job: Make a real impact by championing the voice of the customer in innovative digital projects.
- Qualifications: Experience in UX research and strong skills in qualitative and quantitative methodologies.
The predicted salary is between 59877 - 66869 £ per year.
At Whitbread, we're transforming our digital products to create seamless, customer-centred experiences across our brands. We're looking for an experienced User Experience Researcher to champion the voice of the customer and ensure every product decision is grounded in evidence, insight, and real user needs.
Working as part of our Digital Product team, you'll partner with Product Managers, Designers, Engineers and Commercial stakeholders to uncover customer needs, validate solutions, and influence the future direction of our digital experiences.
Role: UX Researcher
Contract Type: Full time, Permanent
Location: Chancery Lane, London
Why You’ll Love It Here
- Healthcare: Family BUPA healthcare
- Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
You’ll lead customer research across our digital products and journeys, ensuring that user needs and behaviours are at the heart of every product decision. From early-stage discovery through to delivery, you’ll plan and conduct a range of qualitative and quantitative research activities, including user interviews, usability testing, surveys, behavioural analysis and journey mapping.
Working closely with Product Managers and Designers, you’ll uncover opportunities, validate concepts and help shape product strategy through evidence-based insights. As a trusted voice of the customer, you’ll collaborate with cross-functional teams across Product, Design, Engineering and Commercial functions to influence decision-making and improve customer outcomes.
You’ll translate complex findings into clear, actionable recommendations, create insight artefacts such as personas and customer journey maps, and help establish best-practice UX research standards, governance and ways of working. You’ll also champion accessibility, inclusive design and continuous learning, ensuring customer insight drives both innovation and commercial success.
What you’ll need:
- Significant experience in UX Research within complex digital product environments.
- Strong expertise across both qualitative and quantitative research methodologies.
- Experience influencing product strategy and senior stakeholders through evidence-based insight.
- Knowledge of behavioural analytics platforms such as Google Analytics, Adobe Analytics or Contentsquare.
- Experience building or developing UX research frameworks, tools, repositories and ways of working.
Digital Customer Experience - User Experience Researcher in London employer: Whitbread PLC
Whitbread PLC is an excellent employer, offering a vibrant work culture where fun and hospitality thrive. As a Restaurant Team Member at The Warrener in Thetford, you'll enjoy competitive pay, comprehensive training, and valuable employee benefits, all while being part of a supportive team that values your growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Experience - User Experience Researcher in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Whitbread PLC for a Digital Customer Experience - User Experience Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Whitbread PLC before they go live!
We think you need these skills to ace Digital Customer Experience - User Experience Researcher in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Digital Customer Experience - User Experience Researcher at Whitbread PLC, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Whitbread PLC does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Whitbread PLC. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Whitbread PLC.
How to prepare for a job interview at Whitbread PLC
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Whitbread PLC, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Whitbread PLC might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Whitbread PLC!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Whitbread PLC is looking for.
