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- Tasks: Welcome guests with your fun personality and provide excellent customer service.
- Company: Join Whitbread, the UK's leading hospitality business, at Premier Inn.
- Benefits: Earn up to £13.06 per hour, enjoy discounts, and receive a complimentary breakfast.
- Other info: Inclusive workplace welcoming diverse backgrounds and flexible working options.
- Why this job: No experience needed; immediate start and clear career progression opportunities.
- Qualifications: Passion for customer service and a friendly attitude.
The predicted salary is between 10 - 13 £ per hour.
Join our team at London Kingston Upon Thames Premier Inn as a Front of House Team Member and use your passion for customer service to its full potential. Be part of the UK's leading hospitality business, Whitbread. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
We’re currently recruiting in our London Kingston Upon Thames Premier Inn. Working 16 hours per week, paying up to £13.06 per hour.
As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment they check in – be it making a cocktail, serving a meal or joining up with the housekeeping team to get rooms perfect. Immediate start, no experience needed.
Pay Rate & Contract
- PAY RATE: Up to £13.06 per hour
- CONTRACT TYPE: Fixed Term (Until Sept 2026) – we don’t do zero hours contracts!
- HOURS: 16 hours per week
- LOCATION: Combined House, 15 Wheatfield Way, Kingston upon Thames KT1 2PD
What you’ll do
Use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment they check in – be it making a cocktail, serving a meal or joining up with the housekeeping team to get rooms perfect.
Why you’ll love it here:
- Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
- Pension and saving schemes: Company pension and save as you earn scheme
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us
Ground Floor Team Member in Kingston upon Thames employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Floor Team Member in Kingston upon Thames
✨Tip Number 1
Get to know the company culture! Before your interview, check out Whitbread's values and mission. This way, you can show how your personality and customer service skills align with their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine at the interview.
✨Tip Number 3
Dress to impress! Even if the job is casual, looking smart shows you care about the opportunity. Plus, it’ll boost your confidence when you walk into that interview room.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Ground Floor Team Member in Kingston upon Thames
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your fun personality shine through! We want to see the real you, so don’t be afraid to show off your customer service skills and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Ground Floor Team Member role. Highlight any relevant experiences or skills that match what we’re looking for, even if they come from different areas of your life!
Be Inclusive: Remember, we value diversity and inclusivity at StudySmarter. If you identify as part of an under-represented group, feel free to mention it in your application. We’re all about creating a welcoming environment for everyone!
Apply Through Our Website: For the best chance of joining our team, make sure to apply through our website. It’s super easy and ensures your application gets to us directly. We can’t wait to hear from you!
How to prepare for a job interview at Whitbread PLC
✨Show Your Personality
As a Front of House Team Member, your personality is key! Be yourself during the interview and let your fun side shine through. Share stories that highlight your customer service skills and how you enjoy making people feel welcome.
✨Know the Company
Do a bit of homework on Whitbread and Premier Inn. Understand their values around inclusivity and diversity, and be ready to discuss how you align with these principles. This shows you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about common interview questions like 'How would you handle a difficult guest?' or 'What does great customer service mean to you?'. Practising your answers can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or what a typical day looks like for a Ground Floor Team Member. This shows your enthusiasm and helps you gauge if the role is right for you.