At a Glance
- Tasks: Lead product development for innovative hotel technology, enhancing guest experiences and operational efficiency.
- Company: Join Whitbread, a leader in hospitality with a focus on technology-driven solutions.
- Benefits: Enjoy a competitive salary, bonus, hybrid working, and great benefits.
- Other info: Dynamic role with opportunities for growth in a collaborative team.
- Why this job: Make a real impact by transforming guest journeys with cutting-edge tech solutions.
- Qualifications: Experience in product management within tech environments, especially with customer-facing systems.
The predicted salary is between 58349 - 71315 £ per year.
Job Title
Technical Product Lead
Contract Type
Permanen t
Location
Whitbread Court | Hybrid Working
Salary
£60-65,000 + Bonus and Benefits
Are you an experienced Product Owner or Product Lead who enjoys turning strategy into action and delivering technology that makes a real difference to guests and operational teams?
At Whitbread, we're looking for a Technical Product Lead to join our Hotels & Restaurants Technology team.
You'll take hands-on product ownership across technology supporting our hotel operations and guest journeys, with a particular focus on areas such as self-service kiosks, keys and access solutions, security and other operationally critical hotel technology.
What you'll be doing
- Own and maintain prioritised product backlogs across assigned Hotels & Restaurants technology products.
- Support the delivery and continuous improvement of technology including self-service kiosks, key and access solutions and associated security technologies.
- Translate product strategy and roadmap objectives into clear epics, features, user stories and delivery priorities.
- Act as the day-to-day product lead across Engineering, QA & Release, Service, Operations and Delivery & Change teams.
- Lead product refinement, planning, acceptance and review activities throughout the delivery lifecycle.
- Work with the Technical Product Manager to shape roadmap priorities, sequencing, dependencies and trade-offs.
- Ensure access, security, resilience, service and operational requirements are considered from the outset when delivering guest and hotel technology.
- Collaborate with other Product Leads and Tech Leads to manage dependencies between digital products, physical technology and wider hotel systems.
- Partner with Operations and Business Change to ensure new technology is operationally ready, successfully rolled out and adopted by hotel teams.
- Track product performance, adoption, usage and value following go-live and use insight to drive continuous improvement.
- Manage product risks, issues and dependencies, escalating where appropriate.
- Work with third-party technology suppliers and partners to ensure delivery meets agreed priorities and standards.
What you'll need
- Experience working as a Product Lead, Product Owner, Business Analyst, Delivery Lead or similar within a technology or digital environment.
- Experience working with kiosks, self-service technology, keys, physical/digital access solutions, security technology or similar customer-facing operational systems.
- A good understanding of access control, security, authentication and the operational considerations associated with guest-facing technology.
- Experience delivering technology into live, operationally critical environments, where reliability, resilience, security and usability are essential.
- Strong experience managing and prioritising product backlogs and translating business outcomes into actionable delivery requirements.
- Experience breaking roadmap objectives into epics, features, stories and acceptance criteria.
- Experience working closely with Engineering, QA, Release, Service and Change teams.
- Strong stakeholder management skills with the confidence to challenge, influence and align different teams and priorities.
- The ability to balance customer value, operational impact, security, risk, cost and technical complexity when making product decisions.
- Strong planning, organisational and problem-solving skills, with the ability to manage multiple priorities and dependencies.
- A data-led approach, using product performance, adoption and user insight to inform decisions and improvements.
It would be great if you also have
- Experience within hotels, hospitality, restaurants, retail, travel or another multi-site customer-facing environment.
- Experience delivering kiosk, key/access, security or other technology that combines physical hardware with digital platforms and services.
- Experience supporting large-scale technology transformation or multi-year product roadmaps.
- Experience working across complex environments with multiple platforms, integrations and operational dependencies.
- Experience working with third-party technology suppliers, hardware providers, partners or system integrators.
If you're a hands-on product professional who understands the challenges of delivering secure, reliable guest-facing technology into live operational environments, and you're passionate about improving experiences through products such as kiosks, keys and access solutions, we'd love to hear from you.
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Hotels and Restaurants - Technical Product Lead employer: Whitbread PLC
Whitbread PLC, as part of the UK's leading hospitality group, offers a supportive and dynamic work environment at Premier Inn Slough. Employees benefit from flexible hours, competitive pay, and opportunities for personal growth within a culture that prioritises guest satisfaction and teamwork. Join us to be part of a dedicated team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Hotels and Restaurants - Technical Product Lead
✨Get Involved in Tech Transfer Events
Tech transfer is all about networking, so make sure you're attending industry conferences and seminars related to technology commercialization. Events like the AUTM Annual Meeting or local innovation workshops are clutch for meeting key players and learning what's trending—plus, you might just bump into someone from Whitbread PLC!
✨Showcase Your Projects
Having a solid portfolio can really make you stand out. Highlight any projects where you successfully brought a technology to market or improved a process. Sharing case studies or insights on platforms like LinkedIn can catch the eye of recruiters at Whitbread PLC, showing them you’ve got the chops for the job.
✨Leverage University Connections
Many universities have strong tech transfer offices—connect with them! They often have ties to industry and can help you get your foot in the door. Plus, you might find openings or internship opportunities that lead to this full-time role at places like Whitbread PLC.
✨Engage with Online Communities
Join forums or online communities focused on tech transfer and commercialization. Platforms like ResearchGate or industry-specific Slack channels are great for connecting with professionals, discussing trends, and possibly learning about job openings before they hit the mainstream. Remember, your next opportunity could be just a message away!
We think you need these skills to ace Hotels and Restaurants - Technical Product Lead
Some tips for your application 🫡
Show Off Your Tech Transfer Know-How:In the tech transfer and commercialization world, it's crucial to highlight your understanding of intellectual property, patents, and market analysis. Make sure your CV includes relevant projects or experiences where you successfully navigated these areas. Any certifications in commercialisation would also give you a serious edge!
Tailor Your Documents for the Role:Your cover letter should reflect not just your enthusiasm for the position at Whitbread PLC, but also your knowledge of current trends in technology-transfer. Discuss specific cases where you've contributed to commercialising innovations or enhancing research outcomes—this will show you’re ready to tackle challenges head-on!
Quantify Your Achievements:In this field, numbers count! Whether it's successful licensing deals, funding acquired for projects, or percentage increases in collaboration outcomes, include these metrics in your CV. They not only make your accomplishments more tangible but also demonstrate your impact in previous roles.
Demonstrate Your Business Acumen:Understanding the business side is just as crucial as the tech side! When writing your application, weave in examples that illustrate your strategic thinking and your role in negotiations or partnerships. This balance of skills is what will set you apart for a full-time role at Whitbread PLC.
How to prepare for a job interview at Whitbread PLC
✨Demonstrate Your Tech Knowledge
Brush up on key technologies and trends in technology transfer and commercialization. Be ready to showcase your understanding of licensing agreements and the innovation lifecycle, as well as any specific tools or software used in the field.
✨Show Your Business Acumen
This role isn't just about tech; it's also about understanding the market. Be prepared to discuss how you would approach bringing a technology to market, including strategies for assessing commercial viability and potential partnerships.
✨Prepare for Scenario-Based Questions
Expect case studies or hypothetical scenarios during the interview. Think about how you'd approach real-world challenges in technology transfer, like negotiating a deal or handling stakeholder concerns—this can help us get a sense of your critical thinking and problem-solving skills.
✨Highlight Your Teamwork Skills
In a full-time role, collaboration is key. Be ready to share examples of how you've worked with cross-functional teams in the past, particularly in scenarios that involved tech developers and business strategists coming together.
