Hotel Duty Manager: Lead Guest Experience & Safety
Hotel Duty Manager: Lead Guest Experience & Safety

Hotel Duty Manager: Lead Guest Experience & Safety

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to ensure top-notch guest experiences and safety standards.
  • Company: Premier Inn, a leader in hospitality with a focus on diversity.
  • Benefits: Training, support, and discounts across all Premier Inn locations.
  • Why this job: Join a dynamic team and make a real difference in guest satisfaction.
  • Qualifications: Proven leadership skills and experience in retail or hospitality.

The predicted salary is between 36000 - 60000 £ per year.

A hospitality leader in Euston seeks a Duty Manager to oversee a high-performing team at the Premier Inn. The role requires proven leadership skills and experience in retail or hospitality.

Duties include ensuring health and safety standards and delivering exceptional guest experiences.

The company values diversity and encourages applications from under-represented groups. Employees benefit from training, support, and discounts across Premier Inn locations.

Hotel Duty Manager: Lead Guest Experience & Safety employer: Whitbread PLC

Premier Inn is an exceptional employer that prioritises the well-being and development of its team members in Euston. With a strong focus on diversity and inclusion, employees enjoy comprehensive training, ongoing support, and exclusive discounts across all locations, fostering a vibrant work culture that values every individual. Join us to lead a dedicated team in delivering outstanding guest experiences while advancing your career in the hospitality industry.
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Contact Detail:

Whitbread PLC Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Hotel Duty Manager: Lead Guest Experience & Safety

✨Tip Number 1

Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Premier Inn or similar places. A friendly chat can lead to insider info about the role and even a referral!

✨Tip Number 2

Prepare for the interview by brushing up on your leadership skills. Think of examples where you've led a team to success or handled tricky situations. We want to see how you can ensure health and safety while delivering top-notch guest experiences!

✨Tip Number 3

Show your passion for hospitality! When you get the chance to speak with the hiring team, let them know why you love creating memorable experiences for guests. Your enthusiasm can set you apart from other candidates.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about supporting diverse talent, so make sure to highlight your unique experiences and perspectives.

We think you need these skills to ace Hotel Duty Manager: Lead Guest Experience & Safety

Leadership Skills
Health and Safety Standards
Guest Experience Management
Team Management
Retail Experience
Hospitality Experience
Communication Skills
Problem-Solving Skills
Diversity Awareness
Training and Development
Customer Service Skills

Some tips for your application 🫡

Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've successfully managed teams in the past, especially in hospitality or retail settings.

Focus on Guest Experience: Since this role is all about enhancing guest experiences, share specific examples of how you've gone above and beyond for customers. We love hearing about those moments that made a difference!

Health and Safety Matters: Don’t forget to mention your knowledge of health and safety standards. We’re looking for someone who can ensure our guests feel safe and secure during their stay, so any relevant experience will be a plus.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!

How to prepare for a job interview at Whitbread PLC

✨Know Your Hospitality Stuff

Make sure you brush up on your knowledge of the hospitality industry, especially around health and safety standards. Familiarise yourself with Premier Inn's values and what makes their guest experience exceptional. This will show that you're genuinely interested in the role and understand the company's mission.

✨Showcase Your Leadership Skills

Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Think about how you motivated your team or resolved conflicts. This will help demonstrate your leadership capabilities and how you can contribute to a high-performing team.

✨Emphasise Guest Experience

Be ready to discuss how you would enhance guest experiences at Premier Inn. Think of specific strategies or initiatives you could implement. Showing that you have a proactive approach to guest satisfaction will set you apart from other candidates.

✨Diversity Matters

Since the company values diversity, be prepared to talk about how you can contribute to an inclusive environment. Share any experiences you have working with diverse teams or how you’ve supported under-represented groups in the past. This will resonate well with the interviewers and align with the company's ethos.

Hotel Duty Manager: Lead Guest Experience & Safety
Whitbread PLC
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  • Hotel Duty Manager: Lead Guest Experience & Safety

    Full-Time
    36000 - 60000 £ / year (est.)
  • W

    Whitbread PLC

    10,000+
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