At a Glance
- Tasks: Respond to customer enquiries and secure high-value group bookings across the UK.
- Company: Join Premier Inn, the world's most loved hotel brand.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Why this job: Be part of a passionate team driving performance and collaboration.
- Qualifications: Strong customer service and sales skills with excellent organisational abilities.
- Other info: Embrace continuous learning and work closely with diverse teams.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Respond to all customers booking enquiries across all channels demands within the agreed SLA.
- Drive to ensure that individual KPI\’s, targets & expectations and met and further excelling: Booking Conversion, F&B Attachment Rate, Revenue results & customer service quality.
- Communicate to the wider business to support higher value booking to optimism revenue for Premier Inn.
- Ability to work to tight deadlines and manage time effectively.
- Strong organisational skills, with a logical approach.
- Ability to uncover opportunities through a good questioning style and strong listening skills.
- Great Customer and Sales skills
Role overview
If you\’re passionate about performance, collaboration, and growth, this is where you belong. As a Group Sales Executive at Premier Inn, you play a vital role in establishing Premier Inn as the world\’s most loved hotel brand for all client types, including Travel Management Companies, Leisure Tours, and Corporate and Leisure group customers. Your primary focus is securing high-value group bookings across the UK\’s 850 sites by targeting priority quotes, promoting upsell opportunities, and delivering exceptional service both on the phone and digitally. Success here means more than just hitting revenue targets-it\’s about mastering cross-functional skills, consistently delivering on SLAs and KPIs, and embracing continuous learning. You\\\’ll work closely with Trading, Commercial, and Operations teams to align strategic goals with customer expectations, ensuring a seamless, high-impact experience across every channel.
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Groups Sales Executive - Houghton Regis employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Sales Executive - Houghton Regis
✨Tip Number 1
Get to know the company inside out! Research Premier Inn's values, recent news, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! When you get the chance to speak with someone from the company, whether it's a recruiter or a hiring manager, be ready to showcase your sales skills. Highlight your experience with booking conversions and how you've excelled in previous roles.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can really boost your chances of landing that role.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Groups Sales Executive - Houghton Regis
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you're genuinely excited about becoming a Group Sales Executive and how you can contribute to making Premier Inn the world's most loved hotel brand.
Highlight Relevant Skills: Make sure to emphasise your customer service and sales skills in your application. We’re looking for someone who can drive booking conversions and has a knack for uncovering opportunities, so don’t hold back on showcasing your strengths!
Be Organised: Since the role involves managing tight deadlines and multiple enquiries, it’s crucial to demonstrate your organisational skills. Use your application to illustrate how you manage your time effectively and keep everything running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Premier Inn!
How to prepare for a job interview at Whitbread PLC
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've met or exceeded targets in previous positions, especially in sales and customer service. This shows you understand the importance of metrics in driving success.
✨Master the Art of Listening
Since the role requires strong questioning and listening skills, practice active listening techniques. During the interview, demonstrate your ability to listen carefully to questions and respond thoughtfully. This will highlight your customer-centric approach and ability to uncover opportunities.
✨Showcase Your Organisational Skills
Prepare examples that illustrate your organisational skills and time management. Discuss how you've successfully managed tight deadlines in the past, perhaps by prioritising tasks or using specific tools. This will reassure them that you can handle the demands of the role.
✨Emphasise Collaboration
Since the position involves working closely with various teams, be sure to highlight your collaborative experiences. Share stories where you’ve worked cross-functionally to achieve a common goal, showcasing your ability to align with others and drive results together.