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- Tasks: Welcome guests and provide top-notch customer service at Premier Inn.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Earn up to £13.06 per hour with great discounts and a pension scheme.
- Why this job: No experience needed; start your career in a fun and inclusive environment.
- Qualifications: A passion for customer service and a friendly personality.
- Other info: Immediate start with clear career progression opportunities.
Overview
Contract type: Fixed Term
Category: Operations – Ground Floor
Location: Potters Bar
We\’re currently recruiting in our Premier Inn South Mimms/Potters Bar. Working 20 hours per week, paying up to £13.06 per hour.
Front of House – South Mimms/Potters Bar – Premier Inn Hotel
Come and be a Front of House Team Member at Premier Inn in South Mimms/Potters Bar. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment they check in – be it making a cocktail, serving a meal or joining up with the housekeeping team to get rooms perfect. Immediate start, no experience needed.
PAY RATE
Up to £13.06 per hour
CONTRACT TYPE
Fixed Term Contract until 22/01/2026 – we don\’t do zero hours contracts!
HOURS
20 hours per week
LOCATION
Swanland Rd, Potters Bar EN6 3NH
Why you\’ll love it here
- Training and support: We\’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
- Pension and saving schemes: Company pension and save as you earn scheme
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us
What you\’ll do
Join our team at Premier Inn South Mimms/Potters Bar as a Front of House Team Member and use your passion for customer service to its full potential. Be part of the UK\’s leading hospitality business, Whitbread.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 114843-4492
Advertised: 22 Oct 2025
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Ground Floor Team Member employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Floor Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn and Whitbread. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of some scenarios where you can demonstrate your friendly personality. Whether it’s serving a meal or checking someone in, be ready to showcase how you’d handle different situations.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and presentable for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier for you to land that Front of House Team Member position.
We think you need these skills to ace Ground Floor Team Member
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your fun side and customer service skills.
Tailor Your Application: Make sure to read the job description carefully and highlight how your experiences match what we're looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Keep It Clear and Concise: We appreciate a straightforward application. Stick to the point and avoid fluff. A clear and concise application makes it easier for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can get your application in without any hassle.
How to prepare for a job interview at Whitbread PLC
✨Know the Company
Before your interview, take some time to research Premier Inn and its values. Understanding their commitment to customer service and inclusivity will help you align your answers with what they’re looking for.
✨Show Your Personality
As a Front of House Team Member, your personality is key! Be ready to showcase your fun side and how you can create a welcoming atmosphere for guests. Think of examples where you've made someone's day better through your interactions.
✨Prepare for Common Questions
Expect questions about customer service scenarios. Prepare answers that highlight your problem-solving skills and ability to work in a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or what a typical day looks like. This shows your interest in the role and helps you gauge if it’s the right fit for you.