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For Companies At a Glance
- Tasks: Welcome guests and provide top-notch customer service at our hotel.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Earn up to £12.56 per hour with great discounts and a complimentary breakfast.
- Why this job: No experience needed; start your career in a fun and inclusive environment.
- Qualifications: A passion for customer service and a friendly personality.
- Other info: Flexible hours and clear career progression opportunities await you.
Overview
Join our team at Premier Inn Malvern as a Front of House Team Member and use your passion for customer service to its full potential. Be part of the UK\’s leading hospitality business, Whitbread. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Benefits
- Training and support: We\\\’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
- Pension and saving schemes: Company pension and save as you earn scheme
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us
What you\\\’ll do
What you will do
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Ground Floor Team Member employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Floor Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn and Whitbread. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of some examples from your past experiences where you've gone above and beyond for someone. This will help you shine during the interview!
✨Tip Number 3
Dress the part! Even though it’s a casual environment, showing up looking smart and presentable can make a great first impression. It shows that you care about the opportunity and respect the workplace.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Ground Floor Team Member
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your fun side and customer service skills.
Tailor Your Application: Make sure to read the job description carefully and highlight any relevant experience or skills you have. Even if you don’t have direct experience, think about how your past roles can relate to being a Front of House Team Member.
Keep It Simple: We love straightforward applications! Stick to clear language and avoid jargon. This makes it easier for us to see why you’d be a great fit for our team at Tamworth South Premier Inn.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Whitbread PLC
✨Know the Company
Before your interview, take some time to research Tamworth South Premier Inn and Whitbread. Understand their values, mission, and what makes them stand out in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Off Your Personality
As a Front of House Team Member, your personality is key! Be ready to showcase your fun and friendly side during the interview. Think of examples where you've provided excellent customer service or made someone's day better. This will demonstrate that you have the right attitude for the role.
✨Prepare for Common Questions
Expect questions about your customer service experience, even if you don't have formal experience. Prepare answers that highlight your ability to handle different situations, like dealing with difficult customers or working as part of a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about training and career progression within the company. This shows that you're not just looking for a job, but are also interested in growing with the organisation.
