At a Glance
- Tasks: Welcome guests and provide excellent customer service at Premier Inn.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Up to £12.56 per hour, discounts, and a complimentary breakfast.
- Other info: Inclusive workplace that values diversity and supports flexible working.
- Why this job: No experience needed; immediate start with clear career progression.
- Qualifications: Passion for customer service and a friendly personality.
Ground Floor - Team Member
Contract type: Permanent
Category: Operations - Ground Floor
Location: Castleford
We\'re currently recruiting in our Premier Inn Castleford (Xscape, M62 J32). Working 15 hours per week, paying up to £12.56 per hour.
Front of House - Premier Inn Castleford (Xscape, M62 J32) Hotel
Come and be a Front of House Team Member at Premier Inn Castleford (Xscape, M62 J32). As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment they check in – be it making a cocktail, serving a meal or joining up with the housekeeping team to get rooms perfect. Immediate start, no experience needed.
Pay rate: Up to £12.56 per hour
Contract type: Permanent – we don\'t do zero hour contracts!
Hours: 15 hours per week
Location: Premier Inn Castleford (Xscape, M62 J32), Colorado Way, Castleford WF10 4TA
Why you\'ll love it here:
- Training and support: We\'ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
- Pension and saving schemes: Company pension and save as you earn scheme
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us
What you’ll do:
Join our team at Premier Inn Castleford (Xscape, M62 J32) as a Front of House Team Member, and use your passion for customer service to its full potential. Be part of the UK\'s leading hospitality business, Whitbread.
We believe that everyone\'s unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.
Job ref: 112370-4492
Advertised: 14 Oct 2025
Ground Floor - Team Member in Castleford employer: Whitbread PLC
At Premier Inn Castleford, we pride ourselves on being an excellent employer, offering a supportive work culture where every team member is valued. With flexible working hours, comprehensive training, and a clear career progression path, we ensure that our employees can thrive both personally and professionally. Enjoy fantastic benefits including discounts on accommodation and meals, as well as a complimentary breakfast upon joining, making your experience with us truly rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Ground Floor - Team Member in Castleford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn and Whitbread. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of some scenarios where you can demonstrate your friendly personality. Maybe role-play with a friend or family member to get comfortable with common questions.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and approachable. A smart-casual outfit can go a long way in making a great first impression, especially in a hospitality setting.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to us. Plus, it shows you’re tech-savvy and ready to embrace the digital side of things, which is always a bonus in today’s job market.
We think you need these skills to ace Ground Floor - Team Member in Castleford
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your fun side and customer service skills.
Tailor Your Application:Make sure to read the job description carefully and highlight any relevant experience or skills you have. Even if you don’t have direct experience, think about how your past roles can relate to being a Front of House Team Member.
Keep It Simple:We love a straightforward application! Stick to clear language and avoid jargon. This makes it easier for us to see why you’d be a great fit for our team at Premier Inn Castleford.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Whitbread PLC
✨Show Your Personality
As a Front of House Team Member, your personality is key! Be yourself during the interview and let your fun side shine through. Share stories that highlight your customer service skills and how you enjoy making people feel welcome.
✨Know the Company
Do a bit of homework on Premier Inn and Whitbread. Understand their values, especially their commitment to inclusivity and diversity. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about common interview questions like 'How would you handle a difficult guest?' or 'What does great customer service mean to you?'. Prepare your answers in advance, focusing on real-life examples that demonstrate your skills and approach to customer care.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
