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- Tasks: Welcome guests and provide top-notch customer service at Premier Inn.
- Company: Join Whitbread, the UK's leading hospitality business.
- Benefits: Earn £12.56 per hour, enjoy discounts, and a complimentary breakfast.
- Why this job: No experience needed; start your career in a supportive environment.
- Qualifications: Passion for customer service and a friendly attitude.
- Other info: Flexible hours and a clear career path await you!
Overview
Ground Floor Team Member – Whitbread, Location: Luton. Pay Rate: £12.56 per hour. Contract: Permanent. Hours: Part-time. Posted: 11 hours ago.
Job Description
Front of House – Luton Town Centre – Premier Inn
Come and be a Front of House Team Member at Premier Inn in Luton Town Centre. As the friendly face of our hotel, use your customer service skills to welcome guests. Help them rest easy from the moment they check in – be it making a cocktail, serving a meal or coordinating with the housekeeping team to get rooms perfect. Immediate start, no experience needed.
PAY RATE: Up to £12.56 per hour
CONTRACT TYPE: Permanent – we don\\\’t do zero hours contracts!
HOURS: 24 hours per week
LOCATION: Regent Street, Luton, Bedfordshire, LU1 5FA
Why you\\\’ll love it here
- Training and support: We\\\’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Company pension and save as you earn scheme.
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more.
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us.
What you\\\’ll do
Join our team at Premier Inn Luton Town Centre as a Front of House Team Member and use your passion for customer service to its full potential. Be part of the UK\\\’s leading hospitality business, Whitbread.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 100434-4492
Advertised: 06 Sep 2025
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Ground Floor Team Member employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Floor Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Whitbread and Premier Inn. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you've gone above and beyond for someone. This will help you shine during the interview!
✨Tip Number 3
Dress the part! Even though it’s a casual environment, showing up looking smart and presentable can make a great first impression. It shows that you care about the opportunity and respect the team.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s super easy to navigate and you’ll find all the info you need about the role right there.
We think you need these skills to ace Ground Floor Team Member
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique qualities and experiences.
Tailor Your Application: Make sure to customise your application for the Ground Floor Team Member role. Highlight any relevant customer service experience or skills that match what we’re looking for. It shows us you’re genuinely interested!
Keep It Clear and Concise: We appreciate a straightforward application. Stick to the point and avoid fluff. Use clear language and structure your responses well so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Whitbread PLC
✨Know the Company
Before your interview, take some time to research Whitbread and Premier Inn. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Front of House Team Member, customer service is key. Think of examples from your past experiences where you've provided excellent service or resolved issues. Be ready to share these stories during your interview to demonstrate your skills and approach.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This shows that you're engaged and serious about the position, plus it helps you determine if it's the right fit for you.
✨Be Yourself
Whitbread values diversity and individuality, so don’t be afraid to let your personality shine through. Be authentic in your responses and show enthusiasm for the role. Remember, they’re looking for someone who fits into their friendly and welcoming environment!
