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For Companies At a Glance
- Tasks: Welcome guests and provide excellent customer service at our hotel.
- Company: Join Whitbread, the UK's leading hospitality business with a focus on inclusivity.
- Benefits: Enjoy up to 60% off hotel stays, discounts on meals, and a complimentary breakfast.
- Why this job: Immediate start with no experience needed; clear career path and supportive training.
- Qualifications: No specific qualifications required; just bring your fun personality!
- Other info: We encourage applications from diverse backgrounds and offer flexible working options.
Overview
Join our team at Premier Inn Wells as a Front of House Team Member and use your passion for customer service to its full potential. Be part of the UK\’s leading hospitality business, Whitbread. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Benefits
- Training and support: We\\\’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
- Pension and saving schemes: Company pension and save as you earn scheme
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us
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Ground Floor Team Member employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Floor Team Member
✨Tip Number 1
Familiarise yourself with the Premier Inn brand and its values. Understanding their commitment to customer service and inclusivity will help you align your approach during any interactions with the hiring team.
✨Tip Number 2
Showcase your personality! As a Front of House Team Member, being friendly and approachable is key. Practice how you can convey your fun personality in conversations or during any informal meet-ups before the interview.
✨Tip Number 3
Prepare to discuss your customer service experiences, even if they are informal. Think about times you've helped others or provided excellent service in everyday situations, as this will demonstrate your suitability for the role.
✨Tip Number 4
Be ready to ask questions about the training and support offered. Showing that you're eager to learn and grow within the company can set you apart from other candidates and highlight your commitment to the role.
We think you need these skills to ace Ground Floor Team Member
Some tips for your application 🫡
Highlight Customer Service Skills: Since the role is all about being the friendly face of the hotel, make sure to emphasise any customer service experience you have, even if it's informal. Mention how you've helped others or created a welcoming environment.
Show Your Personality: This position values a fun personality, so let your character shine through in your application. Use a friendly tone and share anecdotes that showcase your enthusiasm for working with people.
Tailor Your CV: Customise your CV to reflect the specific requirements of the Ground Floor Team Member role. Focus on relevant skills such as teamwork, communication, and adaptability, which are crucial for this position.
Express Your Interest in Training: Mention your eagerness to learn and grow within the company. Highlight any previous training or support you've received in past roles, and express your excitement about the training opportunities offered by Premier Inn.
How to prepare for a job interview at Whitbread PLC
✨Show Your Personality
As a Front of House Team Member, your personality is key! Be sure to let your fun and friendly side shine through during the interview. Smile, engage with the interviewer, and show them that you can create a welcoming atmosphere for guests.
✨Highlight Customer Service Skills
Even if you don't have direct experience, think about times you've provided great service in other roles or situations. Share specific examples that demonstrate your ability to connect with people and handle requests effectively.
✨Ask Questions
Prepare some thoughtful questions about the role and the company culture. This shows your interest in the position and helps you understand if it's the right fit for you. You might ask about training opportunities or how the team collaborates.
✨Emphasise Inclusivity
Since the company values diversity and inclusivity, mention any experiences you have working in diverse teams or how you can contribute to an inclusive environment. This aligns with their commitment and shows you share their values.
