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- Tasks: Lead a team to ensure a welcoming and safe hotel experience.
- Company: Join Premier Inn, a leading hotel brand known for its exceptional service.
- Benefits: Enjoy up to 60% off hotel stays, discounts on meals, and a solid pension scheme.
- Why this job: Perfect for aspiring leaders wanting to grow in a supportive and inclusive environment.
- Qualifications: Experience in retail or leadership roles is essential; strong communication skills are a must.
- Other info: Fixed-term contract with guaranteed hours; immediate start available.
Duty Manager
Contract type: Permanent
Category: Operations – Hotel
Location: Liverpool
We\’re currently recruiting in our Liverpool City Centre (Moorfields) Premier Inn. Working 40 hours per week, paying up to £13.36 per hour.
Duty Manager – Liverpool City Centre (Moorfields) Premier Inn
Come and be a Duty Manager at Premier Inn in Liverpool City Centre (Moorfields).
Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.
If you\’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.
We\’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.
Immediate start – with all leadership experience relevant.
PAY RATE:
Up to £13.36 per hour
CONTRACT TYPE:
Permanent – we don\’t do zero hours contracts!
HOURS:
40 hours a week across 5 days – evenings and weekends included
LOCATION:
Premier Inn Liverpool City Centre (Moorfields)
Vernon Street, Liverpool, L2 2AY
Why you\’ll love it here:
- Training and support: At Premier Inn we do careers worth staying for, so from day one, you\’ll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there\’s a clear career path within our business to help you grow.
- Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.
- Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.
What you\’ll do:
Join our team at Liverpool City Centre (Moorfields) Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth running of our hotel. If you\’ve led a team in a retail environment, you\’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 123328-4492
Advertised: 21 Nov 2025
#J-18808-Ljbffr
Duty Manager employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the Premier Inn brand and its values. Understanding their commitment to customer service and team leadership will help you align your experience with what they are looking for in a Duty Manager.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially in retail or hospitality. Be ready to discuss specific examples of how you've successfully managed teams and improved customer experiences.
✨Tip Number 3
Prepare to demonstrate your organisational skills during the interview. Think of scenarios where you effectively managed multiple tasks or resolved conflicts within a team, as these are crucial for a Duty Manager role.
✨Tip Number 4
Show your enthusiasm for the role and the company culture. Expressing a genuine interest in contributing to the team and enhancing guest experiences can set you apart from other candidates.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience, especially in retail or similar environments. Emphasise any roles where you successfully managed a team and delivered excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to inspire others. Mention specific examples of how you've led teams and improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Duty Manager role, such as communication, organisation, and health & safety knowledge. Use bullet points to make these stand out.
Show Enthusiasm for the Company: Demonstrate your interest in Premier Inn by mentioning their commitment to inclusivity and career development. Express how you align with their values and how you can contribute to their team.
How to prepare for a job interview at Whitbread PLC
✨Showcase Your Leadership Experience
Make sure to highlight your previous leadership roles, especially in retail or similar environments. Share specific examples of how you successfully led a team and improved customer experiences.
✨Demonstrate Customer Service Skills
Prepare to discuss how you have delivered outstanding customer service in the past. Think of scenarios where you went above and beyond to ensure guest satisfaction, as this is crucial for the Duty Manager role.
✨Familiarise Yourself with Health & Safety Standards
Since the role involves managing health and safety standards, brush up on relevant regulations and best practices. Be ready to discuss how you would ensure compliance in a hotel setting.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Prepare to explain how you communicate with your team and guests, and provide examples of how you've resolved conflicts or handled difficult situations.
