At a Glance
- Tasks: Lead product strategy for Opera, ensuring effective delivery and evolution of critical systems.
- Company: Whitbread, a leader in the UK hospitality industry with a focus on innovation.
- Benefits: Competitive salary, family healthcare, and discounts on stays and dining.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Shape the future of hospitality tech while making a real impact on business outcomes.
- Qualifications: Experience in product management, strong stakeholder skills, and knowledge of agile delivery.
The predicted salary is between 62000 - 67000 £ per year.
This is an FTC till August 2027. At Whitbread, we're transforming the technology that powers some of the UK's most recognised hospitality brands. We're looking for an experienced Product Lead to take ownership of Opera, one of the most critical systems within our Hotels & Restaurants business, on a maternity cover basis. This is a fantastic opportunity for a commercially minded product professional who can combine strategic thinking with hands-on product ownership, working across technology, operations, finance and commercial teams to deliver meaningful business outcomes.
Contract Type: FTC
Location: Whitbread Court, Dunstable (3 days hybrid)
Salary: £62,000 - £67,000 depending on experience.
Why You’ll Love It Here:
- Healthcare: Family BUPA healthcare
- Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
As Product Lead, you'll be the day-to-day owner of Opera, translating business strategy into a clear product backlog, delivery roadmap and prioritised outcomes. You'll work closely with engineering, architecture, service and change teams to ensure products are delivered effectively and continue to evolve in line with business needs. This role requires someone who can balance operational priorities with long-term product thinking while driving value across a complex stakeholder landscape. You'll act as the primary point of contact for a broad range of stakeholders across the business, building strong relationships and influencing decisions at all levels. Working alongside Product Leads, Technical Product Managers and technology specialists, you'll help shape future product direction, manage dependencies, oversee prioritisation and ensure successful adoption of new capabilities.
What you’ll need:
- Proven experience in a Product Management or Product Ownership role, with responsibility for managing product backlogs and delivering outcomes within complex technology environments.
- Strong expertise in Opera, with the ability to act as the business owner and subject matter expert for a critical operational platform.
- Ability to translate product strategy into clear roadmaps, prioritised backlogs and practical delivery plans that create business value.
- Excellent stakeholder management and communication skills, with experience influencing senior leaders and building relationships across technology, commercial, finance and operational teams.
- Strong understanding of backlog management, prioritisation, agile delivery and working closely with engineering, change and service teams to deliver successful outcomes.
- Hospitality experience is highly desirable, particularly within hotel operations, although candidates from other customer-facing, multi-site environments will also be considered.
Product Lead in Dunstable employer: Whitbread PLC
Whitbread PLC is an excellent employer, offering a vibrant work culture where fun and hospitality thrive. As a Restaurant Team Member at The Warrener in Thetford, you'll enjoy competitive pay, comprehensive training, and valuable employee benefits, all while being part of a supportive team that values your growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Product Lead in Dunstable
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Product Lead in Dunstable
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Whitbread PLC
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Whitbread PLC. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
