At a Glance
- Tasks: Manage service delivery for critical tech products and ensure top-notch performance.
- Company: Join Whitbread, a leading name in hospitality with a focus on innovation.
- Benefits: Enjoy healthcare perks, generous discounts, and an annual bonus opportunity.
- Other info: Collaborative environment with opportunities for growth and impact.
- Why this job: Be a key player in shaping the future of hotel technology and guest experiences.
- Qualifications: Experience in managing tech services and strong stakeholder communication skills.
The predicted salary is between 49500 - 60500 £ per year.
At Whitbread, we're looking for a Service Delivery Manager (Product) to join our Technology & Data team and play a key role in ensuring our product services remain stable, resilient and fit for the future. In this role, you'll own the operational performance of a portfolio of business-critical services, working closely with suppliers, stakeholders and technology teams to deliver excellent service outcomes and continuous improvement.
What you’ll be doing:
- You'll take ownership of the end-to-end service health, stability and performance of assigned product services, ensuring they meet business needs and service criticality requirements.
- Acting as the primary escalation point for service issues, you'll coordinate recovery activities, provide clear stakeholder communication and drive swift resolution of incidents.
- You'll manage supplier performance against agreed service levels, challenge performance where required and identify opportunities to improve service quality, efficiency and value.
- You'll also play a leading role in service design, transition and operational readiness, ensuring new and enhanced services are fully supportable before launch.
- Throughout, you'll use service insights and performance data to identify risks, drive continuous improvement and support strategic decision-making.
What you’ll need:
- Strong experience managing operational technology services within a complex supplier-led environment.
- Proven track record of supplier management, service performance monitoring and service improvement.
- Knowledge of service lifecycle management, operational readiness and IT service management principles (ITIL).
- Experience using incident, problem and change management data to improve service performance.
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
Be part of our Technology Team at Whitbread. Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests.
Hotels and Restaurants - Service Delivery Manager in Dunstable employer: Whitbread PLC
Whitbread PLC, as part of the UK's leading hospitality group, offers a supportive and dynamic work environment at Premier Inn Slough. Employees benefit from flexible hours, competitive pay, and opportunities for personal growth within a culture that prioritises guest satisfaction and teamwork. Join us to be part of a dedicated team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Hotels and Restaurants - Service Delivery Manager in Dunstable
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Whitbread PLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Whitbread PLC
Don't be shy about reaching out to Whitbread PLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotels and Restaurants - Service Delivery Manager in Dunstable
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Whitbread PLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Whitbread PLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
