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- Tasks: Manage maintenance contracts and oversee the Helpdesk team to ensure top-notch service.
- Company: Whitbread is behind beloved brands like Premier Inn and Beefeater, focused on guest and team experiences.
- Benefits: Enjoy a company car or allowance, healthcare, discounts, pension matching, and an annual bonus.
- Why this job: Make a real impact in a fast-paced environment while driving innovation and teamwork.
- Qualifications: Proven experience in contract management, strong communication skills, and a hands-on attitude are essential.
- Other info: Field-based role with travel across the UK; flexibility is key.
The predicted salary is between 36000 - 60000 £ per year.
Whitbread is behind some of the UK’s most-loved brands like Premier Inn and Beefeater. We pride ourselves on creating brilliant experiences for both our guests and our teams. As Contract Manager, you’ll be part of an organisation that champions innovation, teamwork, and career growth.
This is more than just a desk job—it’s your chance to make a tangible difference in how we operate and elevate the guest experience across the UK.
We’re on the hunt for an experienced Contract Manager who’s not afraid to get stuck into the action! You’ll be at the heart of everything from managing our dynamic Maintenance Helpdesk to leading critical contract negotiations, tenders, and supplier management. This is your chance to make a real impact in a fast-paced, ever-evolving environment.
Location : Field based (you will have a full UK Driving License) there will be travel across the UK to sites and you will need to be flexible on travel.
Contract Type: 12 month Fixed Term
Why You’ll Love It Here
- Company Car OR Car Allowance: £5,650 or drive one of our diverse fleet of vehicles.
- Healthcare: Individual BUPA healthcare
- Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands
- Pension: up to 10% matched pension
- Bonus: up to 30% annual bonus
What You’ll Be Doing:
- Driving Performance: Oversee our Maintenance Helpdesk team in Milton Keynes, ensuring top-notch service for our hotels and restaurants across the UK.
- Managing Contracts: Own the end-to-end process for maintenance contracts—negotiating terms, managing tenders, and ensuring suppliers deliver exceptional value and service.
- On-the-Ground Collaboration: Spend time with the regional maintenance team and building relationships with suppliers and procurement colleagues understanding their challenges to create effective solutions.
- Data-Driven Decisions: Use your keen eye for detail to monitor performance, analyse metrics, and identify opportunities for continuous improvement.
- Leading Projects: Play a pivotal role in rolling out new initiatives and ensuring seamless supplier integration across our portfolio.
What We’re Looking For:
- Experience that Stands Out: Proven track record in contract management, ideally within a maintenance or facilities environment.
- People Skills: A confident communicator who can collaborate across teams, influence stakeholders, and manage supplier relationships with ease.
- Hands-On Attitude: Comfortable working both on-site and at our Milton Keynes and Dunstable hub’s—someone who thrives on variety and being close to the action.
- Analytical Mindset: Skilled at using data to drive decisions, monitor KPIs, and ensure service excellence.
- Problem Solver: Proactive and solutions-focused, with the ability to think on your feet and make sound decisions under pressure.
Join Our Property Maintenance Team at Whitbread
Help us keep our hotels in top condition! From essential repairs to ongoing maintenance, you’ll play a key role in ensuring our spaces are safe, functional, and always welcoming for our guests. Whether it’s fixing faults, improving facilities, or handling day-to-day upkeep, your work will make a real difference. With over 800 hotels across the UK, Germany, and the UAE—and ambitious plans to grow even further—there’s no better time to join us.
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Contract Manager - Repairs & Maintenance employer: Whitbread PLC
Contact Detail:
Whitbread PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager - Repairs & Maintenance
✨Tip Number 1
Familiarize yourself with the specific brands under Whitbread, like Premier Inn and Beefeater. Understanding their values and customer experience can help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your hands-on experience in contract management, especially in maintenance or facilities. Be ready to share specific examples of how you've successfully negotiated contracts or improved supplier relationships in past roles.
✨Tip Number 3
Demonstrate your analytical skills by preparing to discuss how you've used data to drive decisions in previous positions. Being able to showcase your ability to monitor KPIs and implement improvements will set you apart.
✨Tip Number 4
Since the role involves travel across the UK, be prepared to discuss your flexibility and willingness to be on-site. Sharing past experiences where you've thrived in dynamic environments can show that you're the right fit for this fast-paced role.
We think you need these skills to ace Contract Manager - Repairs & Maintenance
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Contract Manager position at Whitbread. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven track record in contract management, particularly within maintenance or facilities environments. Use specific examples to demonstrate your hands-on attitude and problem-solving skills.
Showcase Communication Skills: Since the role requires strong people skills, make sure to highlight your ability to communicate effectively and collaborate across teams. Mention any experience you have in managing supplier relationships and influencing stakeholders.
Tailor Your Application: Customize your cover letter to reflect your understanding of Whitbread's values and how you can contribute to their mission. Mention your analytical mindset and how you use data to drive decisions, as this is crucial for the role.
How to prepare for a job interview at Whitbread PLC
✨Show Your Contract Management Expertise
Be prepared to discuss your previous experience in contract management, especially in maintenance or facilities environments. Highlight specific examples where you successfully negotiated contracts or managed supplier relationships.
✨Demonstrate Your People Skills
Since this role requires collaboration across teams, practice articulating how you've effectively communicated and influenced stakeholders in past roles. Share anecdotes that showcase your ability to build strong relationships.
✨Emphasize Your Analytical Mindset
Prepare to discuss how you use data to drive decisions. Bring examples of how you've monitored KPIs or analyzed performance metrics to improve service delivery in your previous positions.
✨Exhibit a Hands-On Attitude
This role involves being on-site and working closely with teams. Be ready to express your enthusiasm for hands-on work and share experiences where you thrived in dynamic, fast-paced environments.
