At a Glance
- Tasks: Provide top-notch customer service and assist with check-ins at our Swansea hotel.
- Company: Join the Whitbread Group, a leader in hospitality with a friendly atmosphere.
- Benefits: Earn up to £13.06 per hour, enjoy discounts on stays and meals.
- Other info: Permanent contract with 30 hours per week and comprehensive training provided.
- Why this job: Be the welcoming face of our hotel and create memorable experiences for guests.
- Qualifications: No specific qualifications needed, just a passion for great service!
The predicted salary is between 20000 - 25000 £ per year.
Whitbread Group is looking for a Ground Floor Team Member at Swansea City Centre Premier Inn. This role involves providing excellent customer service as the welcoming face of the hotel. You will assist with check-ins, serve food and drinks, and work closely with housekeeping to ensure guest satisfaction.
The position offers up to £13.06 per hour with a permanent contract and 30 hours of work per week. You will receive comprehensive training and various benefits, including discounts on accommodation and dining.
Permanent Ground Floor Guest Services – Swansea employer: Whitbread Group
Whitbread Group is an excellent employer, offering a vibrant work culture where team members are valued and supported. Located in the heart of Swansea, employees benefit from comprehensive training, competitive pay, and generous discounts on accommodation and dining, making it an ideal place for those seeking meaningful employment and opportunities for personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Permanent Ground Floor Guest Services – Swansea
✨Tip Number 1
Make sure to research the company before your interview. Knowing about Whitbread Group and their values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being the welcoming face of the hotel, think of examples from your past experiences where you’ve gone above and beyond for a guest or customer.
✨Tip Number 3
Dress smartly for your interview. First impressions matter, especially in a guest services role. Show up looking professional and ready to represent the Premier Inn brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining the team at Swansea City Centre Premier Inn.
We think you need these skills to ace Permanent Ground Floor Guest Services – Swansea
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and hospitality.
Tailor Your Application:Make sure to tailor your application to the Ground Floor Team Member role. Highlight any relevant experience you have in customer service or hospitality, and mention how you can contribute to making guests feel welcome at our Swansea Premier Inn.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Whitbread Group
✨Know the Company
Before your interview, take some time to research Whitbread Group and the Premier Inn brand. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Ground Floor Team Member, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your ability to handle difficult situations with grace and ensure guest satisfaction.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A neat appearance shows that you respect the opportunity and understand the importance of professionalism in the hospitality sector. Aim for a polished look that reflects the welcoming atmosphere of Premier Inn.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training processes, or growth opportunities within the company. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
