At a Glance
- Tasks: Welcome guests and provide top-notch customer service at Rochester Premier Inn.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Up to £13.06 per hour, discounts, and a complimentary breakfast for two.
- Other info: Flexible hours with clear career progression opportunities.
- Why this job: No experience needed; start your career in a fun and supportive environment.
- Qualifications: A friendly personality and a passion for customer service.
The predicted salary is between 27000 - 27000 £ per year.
Come and be a Front of House Team Member at Rochester Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment they check in – be it making a cocktail, serving a meal or joining up with the housekeeping team to get rooms perfect.
Immediate start, no experience needed.
Pay rate: Up to £13.06 per hour
Contract type: Fixed Term - until 01/09/2026
Hours: 16 hours per week
Location: Medway Valley Leisure Park, Chariot Way, Strood, ME2 2SS
Why you’ll love it here:
- Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Company pension and save as you earn scheme.
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more.
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us.
What you’ll do: Join our team at Rochester Premier Inn as a Front of House Team Member and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.
Ground Floor - Team Member in Strood employer: Whitbread Group
At Rochester Premier Inn, we pride ourselves on being an excellent employer, offering a supportive work culture where every team member is valued. With comprehensive training, clear career progression opportunities, and fantastic benefits like discounts on accommodation and meals, you'll find a rewarding environment to grow your skills while enjoying the perks of working in the beautiful Medway Valley Leisure Park.
StudySmarter Expert Advice🤫
We think this is how you could land Ground Floor - Team Member in Strood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rochester Premier Inn and Whitbread. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you've gone above and beyond for someone. We want to hear those stories!
✨Tip Number 3
Dress to impress! Even if the job is casual, showing up looking smart and presentable can make a great first impression. It shows that you care about the opportunity and respect the team.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application in front of us. Plus, it shows you’re tech-savvy and ready to embrace the digital side of hospitality.
We think you need these skills to ace Ground Floor - Team Member in Strood
Some tips for your application 🫡
Show Your Personality:When you're filling out your application, let your fun personality shine through! We want to see the real you, so don’t be afraid to show us how you’d welcome guests with a smile.
Highlight Customer Service Skills:Even if you don’t have direct experience, think about times you've helped others or provided great service. Share those stories in your application to show us you’ve got what it takes to be a Front of House Team Member.
Keep It Simple and Clear:Make sure your application is easy to read. Use clear language and keep your sentences concise. We appreciate straightforwardness, so get to the point while still being friendly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Whitbread Group
✨Show Off Your Personality
As a Front of House Team Member, your personality is key! Be sure to let your fun and friendly side shine during the interview. Smile, engage with your interviewer, and show them that you can create a welcoming atmosphere for guests.
✨Know the Company
Do a bit of homework on Rochester Premier Inn and Whitbread. Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will help you answer questions more confidently and show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Front of House Team Member. Prepare some examples of how you would handle situations like a guest complaint or a busy check-in period. This will demonstrate your problem-solving skills and readiness for the job.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
