At a Glance
- Tasks: Welcome guests, check them in, and whip up cocktails while ensuring a great stay.
- Company: Join the Whitbread Group at Rochester Premier Inn, a friendly and welcoming environment.
- Benefits: Earn up to £13.06 per hour, enjoy training, discounts, and free breakfast for two.
- Other info: Fixed-term contract until 01/09/2026 with flexible hours and growth opportunities.
- Why this job: Be the friendly face of hospitality and create memorable experiences for guests.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
The predicted salary is between 27000 - 27000 £ per year.
Whitbread Group is seeking a Front of House Team Member at Rochester Premier Inn. As the friendly face of the hotel, you will welcome guests and use your customer service skills to ensure they have a pleasant stay.
Responsibilities include:
- Checking in guests
- Making cocktails
- Working with housekeeping
The position offers up to £13.06 per hour, fixed-term contract until 01/09/2026, with 16 hours per week. Benefits include training, discounts, and a complimentary breakfast for two when joining.
Front of House Team Member — Immediate Start & Training in Strood employer: Whitbread Group
Whitbread Group is an excellent employer, offering a vibrant work culture at the Rochester Premier Inn where teamwork and customer service are at the heart of everything we do. With opportunities for training and development, alongside benefits such as discounts and complimentary meals, we ensure our Front of House Team Members feel valued and supported in their roles. Join us to be part of a dynamic team that prioritises employee growth and guest satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member — Immediate Start & Training in Strood
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. We want to see how you can create a welcoming atmosphere for guests, so think of examples from your past experiences that highlight your friendly and approachable nature.
✨Tip Number 2
Practice your cocktail-making skills before the interview! Even if it’s just a few basic recipes, showing that you’re eager to learn and contribute to the bar service will definitely impress us.
✨Tip Number 3
Don’t forget to ask questions during your interview. We love candidates who are genuinely interested in the role and the company. It shows us that you’re serious about joining our team at Rochester Premier Inn.
✨Tip Number 4
Apply through our website for a smoother process! It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we’re always looking for enthusiastic team members like you!
We think you need these skills to ace Front of House Team Member — Immediate Start & Training in Strood
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature that fits perfectly with our Front of House role.
Highlight Relevant Experience:Make sure to mention any previous customer service experience you have. Whether it’s in hospitality or another field, we love to see how your skills can contribute to making our guests' stays memorable.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for someone who can communicate effectively with our guests!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Whitbread Group
✨Know the Company
Before your interview, take some time to research Whitbread Group and the Rochester Premier Inn. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
As a Front of House Team Member, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a guest or resolved a tricky situation. This will demonstrate your ability to create a pleasant stay for guests, which is exactly what they’re looking for.
✨Practice Common Interview Questions
Think about common questions you might be asked, like 'How would you handle a difficult guest?' or 'What do you think makes great customer service?' Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the hotel well. Plus, it sets a positive tone for the conversation.
