At a Glance
- Tasks: Be the friendly face of our hotel, providing top-notch customer service to guests.
- Company: Join the Whitbread Group, a leader in hospitality with a welcoming culture.
- Benefits: Earn up to £13.06 per hour, enjoy training, and receive a Whitbread Benefits card.
- Other info: Flexible 16-hour week with opportunities for growth until September 2026.
- Why this job: Make guests feel at home while gaining valuable experience in the hospitality industry.
- Qualifications: A friendly attitude and a passion for customer service are essential.
The predicted salary is between 13.06 - 13.06 £ per hour.
Whitbread Group is looking for a friendly and dedicated Receptionist to join their Premier Inn team in Kings Lynn. As the welcoming face of the hotel, you will provide excellent customer service to ensure guests have a comfortable stay.
This position offers a pay rate of up to £13.06 per hour on a fixed-term contract ending on 8th September 2026, with 16 hours per week. You will benefit from training, a Whitbread Benefits card, pension schemes, and complimentary breakfast.
Receptionist & Guest Experience - 16h/wk, Kings Lynn employer: Whitbread Group
Whitbread Group is an excellent employer, offering a supportive work culture where team members are valued and encouraged to grow. As a Receptionist at Premier Inn in Kings Lynn, you will enjoy competitive pay, comprehensive training, and unique benefits such as a Whitbread Benefits card and complimentary breakfast, all while being part of a friendly team dedicated to providing exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist & Guest Experience - 16h/wk, Kings Lynn
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Whitbread Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Whitbread Group and let us see your personality shine through!
We think you need these skills to ace Receptionist & Guest Experience - 16h/wk, Kings Lynn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Whitbread Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Whitbread Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Whitbread Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Whitbread Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Whitbread Group will surely appreciate.
