At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is perfect.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Up to £13.56 per hour, discounts, and a complimentary breakfast.
- Other info: Fixed term contract with clear career progression opportunities.
- Why this job: Be the friendly face of our hotel and make guests feel at home.
- Qualifications: Passion for customer service and a fun personality.
The predicted salary is between 28000 - 29000 £ per year.
Come and be a Receptionist at London Harrow Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment you check them in – be it a warm smile or joining up with the housekeeping team to get rooms perfect.
PAY RATE: Up to £13.56 per hour
CONTRACT TYPE: Fixed Term Contract (until 03/09/2026) – we don’t do zero hours contracts!
HOURS: 18 hours per week
LOCATION: 134A Kenton Rd, Kenton Ln, London HA3 8AL
Why you’ll love it here:
- Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Company pension and save as you earn scheme.
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more.
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us.
What you’ll do:
Join our team at London Harrow Premier Inn as a Receptionist and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.
Reception Team Member employer: Whitbread Group
At London Harrow Premier Inn, we pride ourselves on being an excellent employer that values our team members and their growth. With a supportive work culture, comprehensive training, and clear career progression opportunities, we ensure that every Reception Team Member feels valued and empowered. Enjoy fantastic benefits including discounts on hotel stays and meals, a company pension scheme, and a complimentary breakfast to start your day right.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn and Whitbread. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Reception Team Member, you'll be the friendly face welcoming guests. Role-play common scenarios with friends or family to get comfortable with handling different situations and showcasing your fun personality.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Premier Inn brand.
✨Tip Number 4
Apply through our website! We make it super easy for you to apply directly, and it helps us keep track of your application. Plus, you’ll be one step closer to joining our amazing team at London Harrow Premier Inn!
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Show Your Personality:As a Reception Team Member, your personality is key! Let your fun side shine through in your application. We want to see how you can bring warmth and friendliness to our guests right from the start.
Highlight Customer Service Skills:Make sure to emphasise any previous customer service experience you have. We love candidates who can demonstrate their ability to make guests feel welcome and comfortable, so share those stories!
Tailor Your Application:Don’t just send out the same application everywhere. Take a moment to tailor your CV and cover letter to match the job description. We appreciate when applicants show they’ve done their homework about us and the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Whitbread Group
✨Show Off Your Personality
As a Reception Team Member, your personality is key! Make sure to let your fun and friendly side shine through during the interview. Share anecdotes that highlight your customer service skills and how you’ve made guests feel welcome in the past.
✨Know the Company
Do a bit of homework on Premier Inn and Whitbread. Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will not only impress your interviewers but also help you align your answers with their mission.
✨Prepare for Common Questions
Think about questions they might ask, like how you handle difficult guests or work as part of a team. Prepare specific examples from your previous experiences that demonstrate your problem-solving skills and teamwork abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or what a typical day looks like for a Reception Team Member. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
