At a Glance
- Tasks: Welcome guests and ensure they have a fantastic start to their stay.
- Company: Join Whitbread Group, the leading hospitality business in the UK.
- Benefits: Enjoy a competitive pay rate, pension, and exclusive benefits.
- Other info: Permanent contract with 24 hours per week and career growth opportunities.
- Why this job: Be the friendly face that makes guests feel at home.
- Qualifications: Great customer service skills and a positive attitude.
The predicted salary is between 27000 - 28000 £ per year.
Whitbread Group is seeking a Reception Team Member for the Reading South (Grazeley Green) Premier Inn. In this role, you will be the friendly face of our hotel, using your customer service skills to welcome guests and ensure their stay begins positively.
The position offers a permanent contract at 24 hours per week with a pay rate of up to £13.06 per hour. Enjoy various benefits including a Whitbread Benefits card, company pension, and more. Come join the leading hospitality business in the UK!
Reception Team Member - Permanent, 24h - Breakfast On Us in Reading employer: Whitbread Group
Whitbread Group is an excellent employer, offering a vibrant work culture where team members are valued and supported. With opportunities for personal growth and development, as well as a range of benefits including a Whitbread Benefits card and a company pension, working at the Reading South (Grazeley Green) Premier Inn allows you to be part of a leading hospitality business that prioritises employee satisfaction and guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member - Permanent, 24h - Breakfast On Us in Reading
✨Tip Number 1
Make sure to research the company before your interview. Knowing about Whitbread Group and their values will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your customer service scenarios! As a Reception Team Member, you'll be the friendly face welcoming guests. Think about how you'd handle different situations and be ready to share those examples during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Show up looking smart and professional to reflect the welcoming atmosphere of Premier Inn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Reception Team Member - Permanent, 24h - Breakfast On Us in Reading
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature that fits perfectly with our hotel vibe.
Highlight Customer Service Skills:Make sure to emphasise your customer service experience. We’re looking for someone who can create a positive first impression, so share any relevant experiences that showcase your ability to make guests feel at home.
Tailor Your Application:Take a moment to tailor your application specifically for this role. Mention why you’re excited about working at Premier Inn and how your skills align with what we’re looking for in a Reception Team Member.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity with Whitbread!
How to prepare for a job interview at Whitbread Group
✨Know the Company
Before your interview, take some time to research Whitbread Group and their values. Understanding their commitment to customer service and hospitality will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Reception Team Member, your ability to connect with guests is crucial. Prepare examples from your past experiences where you provided excellent customer service, resolved issues, or went the extra mile for a guest.
✨Practice Common Interview Questions
Think about questions like 'How would you handle a difficult guest?' or 'What does great customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance shows that you respect the opportunity and understand the importance of presentation in the hospitality industry.
