At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is perfect.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Up to £13.06 per hour, discounts, and a complimentary breakfast for two.
- Other info: Fixed term contract with no zero hours; enjoy great perks and discounts.
- Why this job: Kickstart your career in hospitality with training and clear progression opportunities.
- Qualifications: A passion for customer service and a friendly personality.
The predicted salary is between 27000 - 28000 € per year.
Come and be a Receptionist at Durham East Premier Inn. As the friendly face of our hotel, use your fun personality and customer service skills to welcome guests. Help them to rest easy from the moment you check them in – whether with a warm smile or by coordinating with housekeeping to get rooms perfect.
Pay rate: Up to £13.06 per hour
Contract type: Fixed Term Contract – we don’t do zero hours contracts!
Hours: 15 hours per week
Location: Broomside Park, Belmont Industrial Estate, Durham DH1 1GG
Why you’ll love it here:
- Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start, plus the opportunities to give you a clear career path within our business.
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Company pension and save‑as‑you‑earn scheme.
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more.
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us.
What you’ll do:
Join our team at Durham East Premier Inn as a Receptionist and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.
Reception Team Member in North East employer: Whitbread Group
At Durham East Premier Inn, we pride ourselves on being an excellent employer that values our team members and their growth. With a supportive work culture, comprehensive training, and clear career progression opportunities, you will thrive in a friendly environment where your customer service skills are celebrated. Enjoy fantastic benefits including discounts on hotel stays and meals, a company pension scheme, and even a complimentary breakfast for two upon joining.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member in North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Durham East Premier Inn and Whitbread. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face welcoming guests, think of scenarios where you can showcase your ability to handle different situations. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it’s a great way to stay updated on any new opportunities that pop up at Durham East Premier Inn.
We think you need these skills to ace Reception Team Member in North East
Some tips for your application 🫡
Show Your Personality:As a Reception Team Member, your fun personality is key! Let it shine through in your application. Use a friendly tone and share a bit about yourself to show us why you’d be a great fit for our team.
Highlight Customer Service Skills:We’re all about great customer service, so make sure to highlight any relevant experience. Whether it’s in hospitality or another field, tell us how you’ve made guests feel welcome and valued.
Be Clear and Concise:Keep your application clear and to the point. We love a well-structured application that’s easy to read. Make sure to include all the important details without rambling on too much!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Whitbread Group
✨Show Off Your Personality
As a Reception Team Member, your personality is key! Make sure to let your fun and friendly side shine through during the interview. Practice smiling and using positive body language to convey warmth and approachability.
✨Know the Company
Do a bit of homework on Durham East Premier Inn and Whitbread. Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Customer Service Scenarios
Prepare for situational questions related to customer service. Think of examples from your past experiences where you handled difficult situations or went above and beyond for a guest. This will demonstrate your ability to provide excellent service, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
