At a Glance
- Tasks: Welcome guests and ensure a smooth check-in experience at Premier Inn.
- Company: Join Whitbread Group, a leading hospitality business in the UK.
- Benefits: Earn up to £13.06 per hour, enjoy discounts, and complimentary breakfast.
- Other info: Fixed-term role with flexible hours and great team culture.
- Why this job: Be the friendly face that creates memorable experiences for guests.
- Qualifications: No specific qualifications required, just a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
Whitbread Group is looking for a Reception Team Member to join the Durham East Premier Inn. You will be the friendly face welcoming guests and ensuring a smooth check-in experience. This fixed-term position offers up to £13.06 per hour for 15 hours per week.
You'll enjoy benefits like a Whitbread Benefits card for discounts, a company pension, and complimentary Premier Inn breakfast for two upon joining. Join us and be part of the leading hospitality business in the UK!
Guest Experience Lead – Reception (15h, Fixed Term) in North East employer: Whitbread Group
Whitbread Group is an excellent employer, offering a vibrant work culture where team members are valued and supported. As a Guest Experience Lead at the Durham East Premier Inn, you'll benefit from competitive pay, a range of employee perks including discounts and a pension scheme, and opportunities for personal growth within the UK's leading hospitality business. Join us to make a meaningful impact on our guests' experiences while enjoying a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead – Reception (15h, Fixed Term) in North East
✨Tip Number 1
Make sure to research Whitbread Group and the Premier Inn brand before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your customer service skills! As a Guest Experience Lead, you'll be the friendly face welcoming guests. Think about how you can make their check-in experience smooth and enjoyable, and be ready to share examples of how you've done this in the past.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Show up looking smart and professional to demonstrate that you take the role seriously and are ready to represent the Premier Inn brand.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team at Durham East Premier Inn.
We think you need these skills to ace Guest Experience Lead – Reception (15h, Fixed Term) in North East
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for guest experience and hospitality.
Tailor Your Application:Make sure to tailor your application to the role of Guest Experience Lead. Highlight any relevant experience you have in reception or customer service, and how it aligns with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Whitbread.
How to prepare for a job interview at Whitbread Group
✨Know the Company
Before your interview, take some time to research Whitbread Group and their values. Understanding their commitment to guest experience will help you align your answers with what they’re looking for in a Reception Team Member.
✨Showcase Your People Skills
As a Guest Experience Lead, you'll be the friendly face welcoming guests. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to ensure a positive experience.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests or managing check-in processes. Practising your responses can help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presenting yourself well in the hospitality industry.
