At a Glance
- Tasks: Welcome guests and provide exceptional customer service at our hotel.
- Company: Join the Whitbread Group, a leader in hospitality.
- Benefits: Earn up to £13.06 per hour, plus discounts and free breakfast.
- Other info: Dynamic work environment with opportunities for growth.
- Why this job: Be the friendly face of our hotel and create memorable experiences.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 27000 - 27000 £ per year.
Whitbread Group is seeking a Receptionist for Ashford Central Premier Inn. In this role, you will be the friendly face of our hotel, welcoming guests and providing exceptional customer service. Collaborate with the housekeeping team to ensure a smooth experience from check-in to room readiness.
Enjoy competitive pay at up to £13.06 per hour and various benefits including discounts and a complimentary breakfast for two upon joining.
Front Desk & Guest Experience Specialist in Ashford employer: Whitbread Group
Whitbread Group is an excellent employer, offering a vibrant work culture where teamwork and exceptional customer service are at the forefront. As a Front Desk & Guest Experience Specialist at Ashford Central Premier Inn, you will benefit from competitive pay, generous discounts, and opportunities for personal growth within a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Guest Experience Specialist in Ashford
✨Tip Number 1
Make sure to research Whitbread Group and the Premier Inn brand before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their friendly atmosphere.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face at the front desk and how you'd handle them. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 3
Dress the part! First impressions matter, especially in a role where you'll be the face of the hotel. Aim for smart-casual attire that reflects the welcoming vibe of Premier Inn.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Front Desk & Guest Experience Specialist in Ashford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and welcoming nature shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for providing exceptional customer service.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your past roles have prepared you for being the friendly face of our hotel, so connect the dots for us!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. A well-structured application will definitely catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Whitbread Group
✨Know the Company
Before your interview, take some time to research Whitbread Group and the Premier Inn brand. Understand their values, mission, and what makes them stand out in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Desk & Guest Experience Specialist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, problem-solving, and handling guest complaints. Practising your responses can help you feel more confident during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress smartly and professionally for your interview to reflect the standards of the hotel. A polished appearance shows that you take the opportunity seriously and are ready to represent the brand well.
