At a Glance
- Tasks: Create a warm welcome for guests and ensure smooth check-in and departure.
- Company: Luxury resort with a focus on exceptional guest experiences.
- Benefits: Competitive pay, flexible shifts, bonuses, and generous staff discounts.
- Other info: Supportive environment with opportunities for training and career progression.
- Why this job: Join a friendly team and make memorable experiences for guests every day.
- Qualifications: Customer service skills and a passion for hospitality preferred but not essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
- Overview
- Receptionist — Rate of pay £12.71 ph
Whitbarrow Village is a luxury resort offering spacious lodges, leisure facilities (including pools and spa amenities), on-site dining, and landscaped grounds.
Receptionists play a vital role in creating a warm, professional welcome for guests, ensuring a smooth experience from check-in to departure.
This role suits individuals with prior reception or hospitality experience; full training will be provided.
A willingness to learn, a passion for service, and a commitment to delivering excellence are valued.
This position includes weekend shifts, with straight shift patterns scheduled between 8:00am and 8:00pm.
Responsibilities
- Customer Service
- Provide a welcoming first and last impression for all guests.
- Consistently deliver friendly, efficient, and professional service throughout a guest’s stay.
- Exceed expectations by going the extra mile to create memorable experiences.
- Maintain service standards even during technical downtime.
- Be knowledgeable about resort facilities and local attractions.
- Communication
- Complete thorough handovers between shifts.
- Share guest feedback (positive and negative) with relevant departments.
- Handle guest queries and problems professionally and efficiently.
- Systems
- Use basic Word, Excel, and Outlook applications for guest and departmental communication.
- Manage switchboard and telephone systems effectively.
- Follow departmental checklists and understand backup procedures.
- What We’re Looking For
- A friendly, professional, and approachable manner.
- Excellent communication and organisational skills.
- Ability to work independently and as part of a team.
- Hospitality or customer service experience preferred (not essential).
- Flexibility to work weekends and shift patterns between 8am–8pm.
What We Offer
- Competitive pay with guaranteed hours
- Flexible, daytime-friendly shifts
- Reward & recognition schemes, including up to £1,000 in bonuses
- Generous staff discounts – up to 50% off holidays across 10 UK locations
- Employee referral scheme – earn up to £400 for successful recommendations
- Pension scheme, uniform, and professional development opportunities including training and career progression
- Supportive, family-run environment with a friendly, team-focused culture
- #J-18808-Ljbffr
Receptionist employer: Whitbarrow
Whitbarrow Village is an exceptional employer, offering a supportive, family-run environment where team members are valued and encouraged to grow. With competitive pay, flexible shifts, and generous staff discounts, employees enjoy a rewarding work culture that prioritises guest satisfaction and personal development. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Whitbarrow. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Whitbarrow
Don't be shy about reaching out to Whitbarrow directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Whitbarrow and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Whitbarrow
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
