At a Glance
- Tasks: Welcome guests and ensure a memorable experience from check-in to departure.
- Company: Whitbarrow Village, a luxury resort with stunning lodges and amenities.
- Benefits: Competitive pay, flexible shifts, bonuses, and generous staff discounts.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Join a friendly team and make a real impact on guest experiences.
- Qualifications: Customer service skills and a passion for hospitality preferred.
The predicted salary is between 12.5 - 12.5 £ per hour.
- Receptionist
- Rate of pay - £12.50 ph
Location
Whitbarrow Village
About Us
Whitbarrow Village is a luxury resort offering spacious lodges, leisure facilities (including pools and spa amenities), on-site dining, and beautifully landscaped grounds.
Our Receptionists play a vital role in creating a warm, professional welcome for our guests, ensuring every stay is memorable from check-in to departure.
Role Overview
As the first point of contact, Receptionists are true ambassadors for Whitbarrow Village.
With excellent attention to detail, strong organisational skills, and a genuine focus on guest satisfaction, you will provide a seamless experience for all visitors.
This role suits individuals with prior reception or hospitality experience, though full training will be provided.
Above all, we are looking for people with a willingness to learn, a passion for service, and a commitment to delivering excellence.
This position includes weekend shifts, with straight shift patterns scheduled between 8:00am and 8:00pm.
Key Responsibilities
- Customer Service
- Provide a welcoming first and last impression for all guests.
- Consistently deliver friendly, efficient, and professional service throughout a guest’s stay.
- Exceed expectations by going the extra mile to create memorable experiences.
- Maintain service standards even during technical downtime.
- Be knowledgeable about resort facilities and local attractions.
- Communication
- Complete thorough handovers between shifts.
- Share guest feedback (positive and negative) with relevant departments.
- Handle guest queries and problems professionally and efficiently.
- Systems
- Use basic Word, Excel, and Outlook applications for guest and departmental communication.
- Manage switchboard and telephone systems effectively.
- Follow departmental checklists and understand backup procedures.
- What We’re Looking For
- A friendly, professional, and approachable manner.
- Excellent communication and organisational skills.
- Ability to work independently and as part of a team.
- Hospitality or customer service experience preferred (not essential).
- Flexibility to work weekends and shift patterns between 8am–8pm.
What We Offer
- Competitive pay with guaranteed hours
- Flexible, daytime-friendly shifts
- Reward & recognition schemes, including up to £1,000 in bonuses
- Generous staff discounts – up to 50% off holidays across 10 UK locations
- Employee referral scheme – earn up to £400 for successful recommendations
- Pension scheme, uniform, and professional development opportunities including training and career progression
- Supportive, family-run environment with a friendly, team-focused culture
Receptionist in Penrith employer: Whitbarrow
Whitbarrow Village is an exceptional employer, offering a supportive, family-run environment where team members are valued and encouraged to grow. With competitive pay, flexible shifts, and generous staff discounts, employees enjoy a rewarding work culture that prioritises guest satisfaction and personal development. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry.
