At a Glance
- Tasks: Support product launches and ensure data accuracy for our online partners.
- Company: Join TFG London, a vibrant team behind iconic brands like Whistles.
- Benefits: Enjoy up to 70% discount, generous holiday, and wellness support.
- Other info: Great career development opportunities in a dynamic retail environment.
- Why this job: Be part of an exciting ecommerce journey and make a real impact.
- Qualifications: Organised, detail-oriented, and confident in building relationships.
The predicted salary is between 26100 - 31900 £ per year.
Every exceptional customer moment starts with our people
At TFG London, we believe that it's our team who bring our house of brands to life.
All our colleagues across Hobbs, Phase Eight, Whistles and Inside Story play a vital role in our success story and that story is only getting more exciting!
We are looking for an Online Partner Assistant to join Whistles in achieving our short, medium and long-term ecommerce objectives.
The Online Partner Assistant plays a key support role within the Online Partners team, ensuring the smooth coordination of product launches, data and imagery integrity, trade reporting, and partner website optimisation.
This role is ideal for someone highly organized, commercially aware, and detail-oriented - with a passion for ecommerce and cross-functional collaboration.
What you'll do
- Manage and track data and imagery submissions for all partners, ensuring accuracy and deadlines are met.
- Own and maintain launch updates and tracking of the collections across partner websites.
- Liaise with photography and creative teams to ensure imagery meets partner specifications.
- Coordinate campaign and promotional imagery, ensuring assets are renamed, shared and filed correctly.
- Produce and send weekly performance reports, including visual trade and bestseller analysis.
- Conduct regular site walks to flag pricing errors, visibility gaps, missing content or inaccuracies.
- Support product uploads and launches across all partner websites.
- Set up and check promotions and price submissions, ensuring smooth execution.
- Collaborate with Merchandising, Buying, Ecommerce and Finance to resolve data and imagery queries.
- Reporting and recording all partner site coverage and managing a calendar of upcoming partner coverage.
- Who you'll be
- Confident building relationships with multiple stakeholders
- Well organized
- Able to work to deadlines
- Comfortable analysing reports and data
- Previous experience in a retail fashion environment and a basic understanding of merchandising would be beneficial but not essential.
What's in it for you?
It's not just what you can do for us.
Throughout We will give you the tools and the time to develop your career in the direction you want to go.
Alongside that, we have some great benefits which include
- Generous colleague discount up to 70%
- Up to 28 days holiday entitlement per annum
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GP service - unlimited access 24/7
- #J-18808-Ljbffr
Online Partner Assistant in London employer: WHISTLES
At TFG London, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to contribute to our success. As an Online Partner Assistant at Whistles, you'll enjoy exceptional benefits such as generous discounts, extensive holiday entitlement, and comprehensive wellbeing support, all while working in a dynamic environment that encourages personal and professional growth. Join us to be part of a collaborative team that thrives on creativity and innovation in the heart of the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Online Partner Assistant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like WHISTLES, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like WHISTLES!
We think you need these skills to ace Online Partner Assistant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at WHISTLES, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at WHISTLES and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show WHISTLES that you’re ready to jump in and contribute right away!
How to prepare for a job interview at WHISTLES
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
