At a Glance
- Tasks: Plan and execute engaging CRM campaigns to boost customer engagement and business growth.
- Company: Join TFG London, a vibrant team behind brands like Hobbs and Whistles.
- Benefits: Enjoy up to 70% employee discount, 28 days holiday, and wellness support.
- Other info: Great career development opportunities in a supportive and dynamic workplace.
- Why this job: Be part of a creative team making impactful customer connections in a fast-paced environment.
- Qualifications: Experience in CRM campaigns and strong relationship-building skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Every exceptional customer moment starts with our people. At TFG London, we believe that it’s our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story and that story is only getting more exciting!
We are looking for a CRM Assistant to support our Whistles brand, who will be responsible for delivering highly engaging CRM campaigns that drive customer KPIs and business growth.
What you’ll do:
- Responsible for the planning, QA and execution of CRM campaigns across all territories for the brand.
- Support targeted and personalised CRM activity across customer lifecycle stages, including automated lifecycle journeys where applicable.
- Work collaboratively with cross-functional internal teams (especially designers and copywriters) to deliver CRM campaigns to business deadlines.
- Generate weekly reports and write commentary to assess effectiveness of activity and advise direction of future campaigns.
- Execute test and learn plans for optimising campaign performance and improving customer KPIs (£ per buyer, purchase frequency, FP purchase etc).
- Work closely with the insights team to track and monitor both campaign performance and customer KPIs.
- Closely monitor database numbers to ensure there is an accurate view of active opt ins and the impact of activity on churn rates.
Who you’ll be:
- Proven experience delivering CRM campaigns within an e-commerce retail environment.
- A confident and creative thinker, with the ability to generate ideas and test them quickly to challenge existing ways of working.
- Strong relationship‑building skills, with the ability to engage and influence both internal and external stakeholders.
- High level of emotional intelligence, with a collaborative and people‑focused approach.
- Passionate about CRM, with a keen interest in staying up to date with industry trends and best practices.
- Strong intellectual curiosity, with the ability to adapt and think with agility.
- Highly detail‑oriented, with excellent organisational skills and a focus on quality assurance.
- Thrives in a fast‑paced environment, with the ability to manage multiple priorities and meet tight deadlines.
What’s in it for you?
Across TFG Brands, we pride ourselves on having our people at the heart of everything we do. We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Employee Discount of up to 70%, as per the TFG Brands Discount Policy.
- Up to 28 days holiday entitlement per annum in addition to the usual public and bank holidays.
- Financial and Wellbeing assistance.
- Enhanced Maternity package.
- Virtual GP service – unlimited access 24/7.
- Plus much more!
If you want to join us and create moments that matter, we’d love to hear from you.
CRM Assistant employer: Whistles
At TFG London, we prioritise our people, fostering a vibrant work culture that empowers creativity and collaboration. As a CRM Assistant for the Whistles brand, you'll enjoy exceptional benefits such as up to 70% employee discount, generous holiday entitlement, and comprehensive wellbeing support, all while contributing to exciting CRM campaigns that drive business growth. With a strong focus on career development and a dynamic environment, TFG London is an excellent employer for those seeking meaningful and rewarding opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Assistant
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Whistles are looking for when hiring for a CRM Assistant.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Whistles for the CRM Assistant, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Whistles as a CRM Assistant, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Whistles’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a CRM Assistant.
We think you need these skills to ace CRM Assistant
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Whistles, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Whistles's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Whistles. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Whistles
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Whistles uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Whistles. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
