At a Glance
- Tasks: Lead a team, engage customers, and ensure top-notch service in a fast-paced environment.
- Company: Join a dynamic car wash company focused on customer satisfaction and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for growth and development.
- Other info: Exciting opportunity to grow with a company that values innovation and teamwork.
- Why this job: Be a key player in creating positive customer experiences and leading a motivated team.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Customer Engagement
- Greet customers as they arrive and provide a positive, friendly experience.
- Answer customer questions about services, wash options, and memberships clearly and courteously.
- Promote unlimited wash memberships and other offerings to drive engagement and sales.
- Educate new customers on the variety of wash packages and services available.
- Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.
- Operations & Safety
- Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
- Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
- Monitor equipment during operations, identifying and reporting any malfunctions or issues.
- Follow and enforce all safety protocols to protect customers, team members, and equipment.
- Assist team members in resolving operational issues quickly to keep the site running efficiently.
- Team Leadership
- Serve as a key holder and perform opening and closing procedures accurately and on time.
- Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
- Delegate tasks to team members to ensure smooth site operations throughout the shift.
- Monitor team performance and provide guidance or feedback as needed to keep operations on track.
- Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
- Attention to Detail
- Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
- Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
- Report any equipment or operational issues that could affect wash quality.
- Provide feedback or guidance to team members to help maintain consistent wash quality.
- Continuously look for ways to improve processes to exceed customer expectations.
If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.
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Shift Lead in Ramsey employer: Whistle Express Car Wash
Whistle Express Car Wash in Preston is an excellent employer that prioritises a vibrant work culture and exceptional customer service. With a focus on employee growth, we offer training opportunities and a supportive environment where team members can thrive while delivering top-tier experiences to our customers. Join us for a rewarding part-time role that not only values your contributions but also fosters a sense of community and teamwork.
We think you need these skills to ace Shift Lead in Ramsey
Customer Engagement
Communication Skills
Sales Promotion
Operational Safety
Team Leadership
Task Delegation
Performance Monitoring
