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- Tasks: Lead a dynamic telesales team to drive performance and generate appointments.
- Company: Join a fast-paced sales environment with a market leader.
- Benefits: Competitive salary, commission opportunities, and excellent career development.
- Why this job: Make an impact by coaching and developing a high-performing team.
- Qualifications: Experience in sales leadership and strong communication skills required.
- Other info: Enjoy long service rewards and access to a range of employee benefits.
The predicted salary is between 35000 - 42000 £ per year.
We are recruiting an experienced Telesales Team Leader to join a fast-paced sales environment. This is a key leadership role focused on driving telesales performance, appointment generation, KPI achievement and team development within a high-volume inbound and outbound sales operation. This role suits someone with experience in sales leadership, telesales supervision, inside sales or team management who thrives in a target-driven environment. We offer a competitive annual salary plus the opportunity to earn up to 40% of salary through commission and bonus, making this an excellent opportunity for an experienced sales leader looking to drive performance and maximise earning potential.
About the Role
- Lead and support a Telesales Team focused on converting inbound and outbound enquiries into qualified appointments for the New Business team.
- You’ll drive daily performance, support operational delivery, and ensure consistent achievement of sales targets.
Key Responsibilities
- Lead and support a telesales team within a high-volume sales environment.
- Drive team performance to deliver consistent, high-quality appointment generation.
- Coach, develop and support individuals through ongoing performance management.
- Set, monitor and deliver KPIs and sales targets in line with business objectives.
- Monitor performance trends, identify gaps, and implement improvements.
- Support lead generation activity and ensure accurate qualification of opportunities.
- Maximise CRM usage for accurate data, tracking and reporting.
- Provide clear performance updates and insights to stakeholders.
- Support process improvement and operational efficiency across the team.
- Assist with recruitment, onboarding and training of new starters.
- Manage resource planning and attendance to ensure adequate team cover.
- Maintain product and industry knowledge to support team performance.
- Ensure compliance with company policies and procedures.
Benefits
- Annual leave enhanced with long service.
- Company Pension.
- Long service rewards: both financial and leave-based.
- Health cash plan.
- Life assurance scheme.
- Critical Illness cover.
- Access to our prestige benefits and rewards portal.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you'd expect from a market leader.
Requirements
- Proven experience in a team leadership or supervisory role.
- Ability to manage, motivate and develop a team to achieve performance targets.
- Experience in coaching individuals to improve performance and results.
- Strong communication skills with the ability to adapt style for different audiences.
- Ability to prioritise, organise and manage multiple workloads effectively.
- Confident influencing skills at the colleague and stakeholder level.
- Strong relationship-building skills across internal teams and clients.
- Analytical mindset with the ability to interpret data and draw meaningful insights.
- Competent in using CRM systems and MS Office (experience with WCMS and MaxContact desirable).
- Knowledge of the postal, parcel or fulfilment industry is advantageous.
Additional Information
- Occasional UK travel may be required.
- Full UK driving licence required.
Telesales Team Leader employer: Whistl
Contact Detail:
Whistl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Team Leader
✨Tip Number 1
Get your networking game on! Reach out to your connections in the industry and let them know you're on the hunt for a Telesales Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews like a pro! Research the company, understand their sales processes, and be ready to discuss how your leadership experience can drive their telesales performance. Show them you’re not just another candidate, but the one they need!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and boost your confidence. Focus on showcasing your ability to coach and develop teams, as that’s key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Telesales Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in telesales and any achievements that demonstrate your ability to drive performance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Telesales Team Leader role. Share specific examples of how you've led teams to success and achieved sales targets in the past.
Showcase Your Communication Skills: Since strong communication is key in this role, ensure your application is clear and concise. Use a friendly tone that reflects your personality while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Whistl
✨Know Your Numbers
As a Telesales Team Leader, you'll need to demonstrate your understanding of KPIs and sales targets. Brush up on your past achievements and be ready to discuss how you’ve driven performance in previous roles. Use specific examples to show how you’ve met or exceeded targets.
✨Showcase Your Leadership Style
Prepare to talk about your approach to team management and development. Think about how you've coached individuals to improve their performance and how you handle team dynamics. Be ready to share success stories that highlight your ability to motivate and inspire your team.
✨Familiarise Yourself with CRM Systems
Since the role involves maximising CRM usage, make sure you’re comfortable discussing your experience with CRM systems. If you’ve used specific tools like WCMS or MaxContact, mention them. Highlight how you’ve leveraged data for tracking and reporting in your previous roles.
✨Understand the Industry Landscape
Having knowledge of the postal, parcel, or fulfilment industry can set you apart. Do some research on current trends and challenges in the sector. This will not only show your interest but also your commitment to staying informed, which is crucial for leading a successful telesales team.