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- Tasks: Lead a dynamic telesales team to smash targets and drive performance.
- Company: Join a fast-paced sales environment with a focus on growth and development.
- Benefits: Earn a competitive salary plus up to 40% in commission and bonuses.
- Other info: Enjoy career development opportunities and a range of excellent benefits.
- Why this job: Make an impact by coaching and developing a high-performing team.
- Qualifications: Experience in sales leadership and a passion for motivating teams.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting an experienced Telesales Team Leader to join a fast-paced sales environment. This is a key leadership role focused on driving telesales performance, appointment generation, KPI achievement and team development within a high-volume inbound and outbound sales operation. This role suits someone with experience in sales leadership, telesales supervision, inside sales or team management who thrives in a target-driven environment.
We offer a competitive annual salary plus the opportunity to earn up to 40% of salary through commission and bonus, making this an excellent opportunity for an experienced sales leader looking to drive performance and maximise earning potential.
About the Role
- Lead and support a Telesales Team focused on converting inbound and outbound enquiries into qualified appointments for the New Business team.
- Drive daily performance, support operational delivery, and ensure consistent achievement of sales targets.
Key Responsibilities
- Lead and support a telesales team within a high-volume sales environment.
- Drive team performance to deliver consistent, high-quality appointment generation.
- Coach, develop and support individuals through ongoing performance management.
- Set, monitor and deliver KPIs and sales targets in line with business objectives.
- Monitor performance trends, identify gaps, and implement improvements.
- Support lead generation activity and ensure accurate qualification of opportunities.
- Maximise CRM usage for accurate data, tracking and reporting. Provide clear performance updates and insights to stakeholders.
- Support process improvement and operational efficiency across the team.
- Assist with recruitment, onboarding and training of new starters.
- Manage resource planning and attendance to ensure adequate team cover.
- Maintain product and industry knowledge to support team performance. Ensure compliance with company policies and procedures.
Benefits
- Annual leave enhanced with long service.
- Company Pension.
- Long service rewards: both financial and leave-based.
- Health cash plan.
- Life assurance scheme.
- Critical Illness cover.
- Access to our prestige benefits and rewards portal.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you'd expect from a market leader.
Requirements
- Proven experience in a team leadership or supervisory role.
- Ability to manage, motivate and develop a team to achieve performance targets.
- Experience in coaching individuals to improve performance and results.
- Strong communication skills with the ability to adapt style for different audiences.
- Ability to prioritise, organise and manage multiple workloads effectively.
- Confident influencing skills at the colleague and stakeholder level.
- Strong relationship-building skills across internal teams and clients.
- Analytical mindset with the ability to interpret data and draw meaningful insights.
- Competent in using CRM systems and MS Office (experience with WCMS and MaxContact desirable).
- Knowledge of the postal, parcel or fulfilment industry is advantageous.
Additional Information
- Occasional UK travel may be required.
- Full UK driving licence required.
Team Leader - Immediate Start employer: Whistl
Contact Detail:
Whistl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Immediate Start
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to team leadership and sales performance. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven performance and developed teams in previous roles. Numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Team Leader - Immediate Start
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your experience in sales leadership and team management, focusing on how you've driven performance and achieved targets in previous roles.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved team performance or met KPIs. Numbers speak volumes, so include any relevant metrics.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for coaching and developing teams, and how you can contribute to our fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Whistl
✨Know Your Numbers
Before the interview, brush up on your sales metrics and KPIs. Be ready to discuss how you've driven performance in previous roles, including specific figures that showcase your success. This will demonstrate your analytical mindset and ability to achieve targets.
✨Showcase Your Leadership Style
Prepare examples of how you've coached and developed team members in the past. Think about specific situations where you motivated your team to exceed their goals. This will highlight your experience in team management and your ability to adapt your communication style.
✨Familiarise Yourself with CRM Systems
Since this role requires maximising CRM usage, make sure you're comfortable discussing your experience with CRM systems. If you have experience with WCMS or MaxContact, mention it! Being able to talk about how you've used these tools to track performance will set you apart.
✨Understand the Industry
Research the postal, parcel, or fulfilment industry before your interview. Having a solid understanding of the market will not only impress your interviewers but also show that you're genuinely interested in the role and the company. Bring insights or trends to the conversation to demonstrate your knowledge.