Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead depot operations, manage staff, and ensure efficiency during your shift.
- Company: Join the UK's leading delivery management company with a strong focus on excellence.
- Benefits: Enjoy enhanced annual leave, career development, and access to exclusive rewards.
- Why this job: Develop leadership skills in a fast-paced environment while making a real impact.
- Qualifications: Strong communication, decision-making, and team motivation skills required.
- Other info: We value diversity and promote a supportive workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Has anyone ever told you that you're outstanding at what you do? Are you an organised people-person who can lead from the front?
We're looking for a proactive Shift Manager to join our team in Northampton, working with internationally recognised, market-leading brands. In this role, you'll develop your leadership skills, build confidence, and drive success in a fast-paced environment.
Job Opportunity
As a Shift Manager, you'll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers.
If you have or are looking to develop your skills as a shift manager, team leader, shift supervisor, or similar role, we want to hear from you!
Key Responsibilities
Process and Cost & Resource Management
- Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.
- Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.
Leadership & Staff Management
- Communicate effectively with teams, providing clear updates on performance and objectives.
- Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.
- Deputise for the Operations Manager when needed.
Customer Focus
- Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution.
Health & Safety Compliance
- Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately.
Consumables & Asset Control
- Manage and report on consumables, ensuring optimal usage and availability.
Benefits
- Annual leave enhanced with long service.
- Access to our prestige benefits and rewards portal.
- Long service rewards: both financial and leave based.
- Health cash plan.
- Life assurance scheme.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you'd expect from a market leader.
Essential Skills
- Strong verbal & written communication skills, adaptable to different audiences
- Decision-making & problem-solving abilities
- Skilled in team motivation, task prioritisation, and organisation
- Ability to analyse KPIs, report insights, and suggest improvements
- Knowledge of risk assessments & health & safety protocols
- Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring
If you're ready to take the next step in your career and make a real impact, apply for this Shift Manager role today!
About Company
We are the UK's leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.
We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.
We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.
We are a 'family' of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.
We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.
Shift Manager employer: Whistl
Contact Detail:
Whistl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Shift Manager. Understanding how to oversee depot operations and manage staff effectively will help you demonstrate your leadership skills during the interview.
✨Tip Number 2
Highlight your experience in process and cost management. Be ready to discuss specific examples where you've successfully balanced cost control with service quality, as this is crucial for the role.
✨Tip Number 3
Prepare to showcase your communication skills. As a Shift Manager, you'll need to provide clear updates to your team and maintain strong relationships with stakeholders, so think of instances where you've excelled in these areas.
✨Tip Number 4
Brush up on your knowledge of health and safety protocols. Being able to discuss how you ensure compliance and manage risks will set you apart as a candidate who prioritizes safety in the workplace.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership, team management, and operational efficiency. Use specific examples that demonstrate your ability to oversee processes and manage resources effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Shift Manager role and how your skills align with the company's values. Mention your experience in managing teams and ensuring high service standards.
Highlight Key Skills: Emphasize your strong verbal and written communication skills, decision-making abilities, and knowledge of health and safety protocols. These are essential for the role and should be clearly stated in your application.
Showcase Your Problem-Solving Abilities: Provide examples of how you've successfully resolved issues in previous roles. This will demonstrate your capability to handle challenges and maintain smooth operations, which is crucial for a Shift Manager.
How to prepare for a job interview at Whistl
✨Show Your Leadership Skills
As a Shift Manager, your ability to lead is crucial. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your communication style and how you motivate others.
✨Understand the Operations
Familiarize yourself with the key responsibilities of the role, especially around process management and cost control. Demonstrating knowledge of SLAs and SOPs will show that you're ready to hit the ground running.
✨Emphasize Customer Focus
Discuss your experience in maintaining strong relationships with stakeholders and understanding customer needs. Providing examples of how you've resolved issues quickly will showcase your commitment to service quality.
✨Highlight Health & Safety Awareness
Since health and safety compliance is vital, be ready to talk about your knowledge of protocols and any relevant experiences. This will demonstrate your commitment to creating a safe working environment for all staff.
