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- Tasks: Manage and grow key client relationships while driving revenue and retention.
- Company: Join Whistl, a market leader in the parcel industry with a dynamic team.
- Benefits: Competitive salary, commission opportunities, career development, and excellent perks.
- Other info: Enjoy a supportive work environment with opportunities for travel and growth.
- Why this job: Make a real impact by delivering exceptional service to government customers.
- Qualifications: Two years of client management experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a commercially driven Account Manager looking for your next challenge? At Whistl, we are looking for a confident and proactive Account Manager to manage and grow a portfolio of predominantly government customers, delivering strong commercial performance and exceptional service. This is a field-based role where you will take ownership of key client relationships, identify growth opportunities, and drive retention, revenue, and profitability across your portfolio. We offer a competitive annual salary plus the opportunity to earn up to 40% of salary through commission and bonus, making this an excellent opportunity.
About the Role
- Manage and develop a portfolio of key customers within a defined territory
- Deliver against commercial targets including revenue, volume, and margin
- Build and deliver effective account plans to drive growth and retention
- Identify upsell and cross-sell opportunities across Whistl services
- Lead client meetings, reviews, and contract renewals
- Analyse customer data to identify efficiencies and improvements
- Provide accurate forecasting and support business planning
- Work closely with internal teams to ensure excellent service delivery
Benefits
- Annual leave enhanced with long service
- Company Pension
- Long service rewards: both financial and leave-based
- Health cash plan
- Life assurance scheme
- Critical Illness Cover
- Career development opportunities
- Access to a well-established Employee Assistance Programme provider
- Company Car
- Access to our prestige benefits and rewards portal
- And other excellent benefits you'd expect from a market leader
Requirements
- Experience managing a portfolio of clients to a high standard, with at least two years relevant experience or an equivalent combination of education, training, and experience
- Good knowledge of the DSA and/or parcel industry
- Ability to understand and articulate customer needs and requirements
- Ability to lead face-to-face meetings with contacts at all levels within a customer base, e.g. operational contacts, commercial contacts, business owners
- Confident and clear verbal and written communication skills, including the ability to adapt communication style based upon the audience
- Ability to conduct face-to-face presentations to customers
- Strong analytical and numeracy skills, including the ability to analyse data and draw relevant conclusions
- Ability to establish and maintain effective working relationships with colleagues, managers and clients
- Ability to influence at colleague level
- Ability to prioritise and coordinate multiple work requirements to meet deadlines
- Full, valid UK driving licence essential
- Occasional overnight stays to meet business requirements
Desirable:
- University degree or equivalent
- Industry qualifications, e.g. JIC Mail, Direct Marketing, Print certifications and accreditations
Additional Information:
- Extensive use of telephone, video, and face-to-face communication
- Regular periods of sitting for extended durations
- Frequent domestic travel across the UK is required
Account Manager Belfast in Newtownabbey employer: Whistl
Contact Detail:
Whistl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Belfast in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Research Whistl's values, services, and recent news. This way, when you land that interview, you can show off your knowledge and enthusiasm, making a great impression.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which is always a bonus in the job hunt.
✨Tip Number 3
Practice your pitch! Prepare a concise summary of your experience and how it aligns with the Account Manager role. Being able to articulate your value clearly will help you stand out during interviews.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Manager Belfast in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role at Whistl. Highlight your experience managing client portfolios and any relevant achievements that showcase your ability to drive revenue and retention.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed client relationships and delivered exceptional service in the past.
Showcase Your Analytical Skills: Since the role requires strong analytical skills, be sure to include examples of how you've used data to identify efficiencies or growth opportunities in previous positions. This will show us you can hit those commercial targets!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining the Whistl team!
How to prepare for a job interview at Whistl
✨Know Your Numbers
As an Account Manager, you'll need to demonstrate your ability to manage and grow a portfolio effectively. Brush up on your commercial performance metrics, such as revenue, volume, and margin. Be ready to discuss specific examples of how you've achieved these targets in the past.
✨Understand the Client's Needs
Make sure you research Whistl and its services thoroughly. Understand the needs of government customers and be prepared to articulate how you can meet those needs. This will show that you're proactive and ready to take ownership of key client relationships.
✨Prepare for Face-to-Face Meetings
Since this role involves leading client meetings, practice your presentation skills. Think about how you can adapt your communication style based on the audience. Prepare a few key points or questions to engage your potential clients and demonstrate your confidence.
✨Show Your Analytical Skills
Be ready to discuss how you've used data to identify efficiencies and improvements in your previous roles. Bring examples of how you've analysed customer data to drive growth and retention. This will highlight your strong analytical and numeracy skills, which are crucial for this position.