At a Glance
- Tasks: Build strong client relationships and deliver exceptional customer service in a dynamic environment.
- Company: Join a market leader with a focus on customer satisfaction and operational success.
- Benefits: Enjoy competitive pay, career development, health plans, and long service rewards.
- Other info: Flexible working hours and opportunities for travel to meet clients.
- Why this job: Make a real impact on customer satisfaction while developing your skills.
- Qualifications: Experience in customer service or account management with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional customer service and building strong client relationships? Do you thrive in a fast-paced environment where no two days are the same? We have an exciting opportunity for an Internal Account Executive to join our Customer Services team in Marlow.
Acting as the main point of contact for our customers and mailing houses, you'll play a key role in managing relationships, ensuring service excellence, customer retention, and operational success. Ideal for candidates with a strong B2B account management, client services, or relationship management background who enjoy managing a portfolio of customers and building long-term partnerships. You will be highly organised, proactive, and confident in managing multiple priorities while working collaboratively with internal teams to resolve queries and deliver excellent service.
This is a varied role where you can make a real impact on customer satisfaction and business performance while continuing to develop your skills and experience.
About the Role
As an Internal Account Executive, you'll develop strong relationships with customers and internal stakeholders, ensuring service levels are maintained and exceeded wherever possible. You'll work closely with Sales, Operations, Transport, and Forecasting teams to deliver the highest standards of customer service.
Key responsibilities include:
- Acting as the first point of contact for customer and mailing house enquiries.
- Building and maintaining strong customer relationships to maximise retention.
- Coordinating collections, consumables, and mailing schedules in line with service level agreements.
- Liaising with operational teams to ensure efficient and cost-effective delivery solutions.
- Producing customer reports, service analysis, and KPI reporting.
- Managing customer complaints and invoice queries through to resolution.
- Maintaining and updating issue logs, identifying trends, and driving continuous improvement.
- Supporting forecasting activities by providing accurate volume projections.
- Working collaboratively with Sales teams to support customer growth and service excellence.
Benefits
- Annual leave enhanced with long service.
- Company Pension.
- Long service rewards: both financial and leave-based.
- Health cash plan.
- Life assurance scheme.
- Critical Illness cover.
- Access to our prestige benefits and rewards portal.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you'd expect from a market leader.
Requirements
- We're looking for a motivated and organised individual who enjoys working with customers and takes pride in delivering outstanding service.
- Previous experience in a customer service, account management, or client-facing role.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Excellent communication skills, both written and verbal.
- A proactive and solutions-focused approach.
- The ability to work independently while contributing effectively as part of a team.
- Good IT skills, including Microsoft Office.
- Intermediate Excel skills, including experience with Pivot Tables and VLOOKUPs.
About You
- You will be customer-focused with a professional and positive attitude.
- Self-motivated and able to work with minimal supervision.
- Comfortable building relationships with stakeholders at all levels.
- Analytical and detail-oriented, with a passion for continuous improvement.
- Flexible and adaptable in a fast-moving environment.
Additional Information
- Flexible approach to working hours to accommodate working on a rotating shift pattern.
- Full driving licence to be able to travel on occasion to other business and/or customer sites for meetings as required.
Account Executive Executive in Marlow employer: Whistl
Join our dynamic Customer Services team in Marlow as an Internal Account Executive, where you'll enjoy a vibrant work culture that prioritises exceptional customer service and strong client relationships. With a focus on employee growth, we offer comprehensive benefits including enhanced annual leave, a company pension, and career development opportunities, all within a supportive environment that encourages collaboration and continuous improvement. Experience the satisfaction of making a real impact on customer satisfaction while being part of a market-leading organisation that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive Executive in Marlow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Whistl. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Whistl before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Executive Executive in Marlow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Whistl:Your cover letter is your chance to shine! Tell us why you want to work at Whistl specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Whistl!
How to prepare for a job interview at Whistl
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
