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- Tasks: Manage client relationships and deliver exceptional service throughout campaign lifecycles.
- Company: Join Whistl, a market leader in client services with a dynamic team culture.
- Benefits: Enjoy enhanced annual leave, a pension scheme, and career development opportunities.
- Why this job: Be the go-to person for clients and make a real impact in a fast-paced environment.
- Qualifications: Confident communicator with customer service experience and strong organisational skills.
- Other info: Hybrid working available after probation; occasional travel may be required.
The predicted salary is between 36000 - 60000 £ per year.
As a Client Services Account Executive at Whistl, you will be the main point of contact for a portfolio of clients, managing campaigns from onboarding through to delivery and reporting. You will handle a busy email inbox and phone queries, coordinate internally to ensure smooth execution, and use Excel-based data to support commercial decisions. This is a varied role for a confident and proactive people person who enjoys building relationships, managing multiple priorities, and delivering excellent service.
About the Role
- Manage day-to-day client relationships, acting as the primary contact via email and phone
- Deliver a high standard of customer service across the full campaign lifecycle
- Handle a high-volume email inbox, responding accurately and professionally
- Support quoting, rate management, invoicing, and basic commercial decision-making
- Prepare proposals, welcome packs, and post-campaign reports
- Use Excel to track bookings, analyse performance, and maintain accurate records
- Coordinate with internal teams and external partners to ensure smooth delivery
- Proactively identify issues, resolve queries, and support client retention
Additional information
- Based in Marlow
- Occasional travel and flexibility with hours may be required
- Full UK driving licence preferred
- Hybrid working is available after a successful probationary period
Benefits
- Annual leave enhanced with long service
- Company Pension
- Long service rewards: both financial and leave-based
- Health cash plan
- Life assurance scheme
- Critical Illness cover
- Access to our prestige benefits and rewards portal
- Career development opportunities
- Access to a well-established Employee Assistance Programme provider
- And other excellent benefits you'd expect from a market leader
Requirements
- Confident and professional communicator, particularly on the phone
- Strong ability to manage multiple tasks and deadlines in a busy environment
- Excellent attention to detail, especially with data, emails, and documentation
- Proactive, organised, and comfortable taking ownership of tasks
- A genuine team player with a positive, collaborative attitude
- At least 1 year of customer service or client-facing experience
- Comfortable using Microsoft Office, especially Excel
- GCSEs (46 including English and Maths) and A-level/BTEC or equivalent
Desirable
- Stronger Excel capability (e.g. pivot tables, lookups)
- Experience in media, logistics, postal, or campaign-based environments
- Previous experience supporting accounts, campaigns, or client services teams
Bring your experience to an industry leader and play a key role in our success; apply for this Client Services Account Executive role today.
Account Executive in Marlow employer: Whistl
Contact Detail:
Whistl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Marlow
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice your pitch! Be ready to explain why you’re the perfect fit for the Account Executive role. Keep it concise and focus on your strengths in client management and communication.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows you’re keen and professional, which is exactly what Whistl is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Executive in Marlow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, we’re looking for someone who’s confident and proactive, so show us that side of you!
Tailor Your Application: Make sure to tailor your CV and cover letter to the Account Executive role. Highlight your experience in managing client relationships and handling multiple tasks. We love seeing how your skills match what we’re looking for, so don’t hold back on those relevant experiences!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that. Double-check for any typos or formatting issues before hitting send. A polished application shows us you’re organised and take pride in your work, which is exactly what we need!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about our company and the fantastic benefits we offer!
How to prepare for a job interview at Whistl
✨Know Your Clients
Before the interview, research Whistl and its client base. Understand their services and how they manage client relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Services Account Executive, communication is key. Prepare examples of how you've effectively managed client relationships in the past. Be ready to discuss how you handle phone queries and emails professionally.
✨Demonstrate Your Organisational Skills
Think of specific instances where you've successfully managed multiple tasks or deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to stay organised in a fast-paced environment.
✨Excel at Excel
Brush up on your Excel skills, especially if you have experience with pivot tables and lookups. Be prepared to discuss how you've used Excel in previous roles to track data or support decision-making, as this is crucial for the position.