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For Companies At a Glance
- Tasks: Build strong relationships with 80+ customers and drive growth through excellent service.
- Company: Join a leading market player in Bolton with a focus on customer success.
- Benefits: Earn up to 40% commission, enjoy hybrid working, and access great perks.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Strong communication skills and experience in account management or customer service.
- Other info: Enjoy career development opportunities and a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
Were looking for a driven and customer-focused Internal Account Manager to join our Bolton team.
As the primary commercial contact for a portfolio of 80+ customers, youll build strong relationships, ensure service excellence, and drive growth.
With a commission scheme worth up to 40% of your salary, this is a fantastic opportunity to be rewarded for making a real impact.
If you enjoy building strong client relationships, spotting opportunities, and working towards clear targets, this role is for you.
About the Role
What Youll Do
- Managing day-to-day customer experience and resolving issues promptly.
- Building strong relationships and maintaining regular communication.
- Coordinating with internal teams (Customer Services, Sales, Operations, Finance) to provide consistent support.
- Reviewing performance against contracts and service levels, recommending improvements to profitability and efficiency.
- Delivering agreed commercial targets (CNR, Cash, Volume & EBIT) and maintaining an annual Sales Plan.
- Promoting the full Whistl service offering to customers.
- Supporting contract negotiations, pricing reviews, and renewals.
- Maintaining accurate customer data in CRM and preparing activity/forecast reports.
- Staying up to date on Whistl products, industry trends, and market developments.
- Supporting wider business projects alongside the Internal Sales Manager and Sales Director.
We welcome applications for this Internal Account Manager role from candidates with any of the following skills: new business, customer retention, stakeholder management, customer account management, and customer support.
Benefits
- Annual leave enhanced with long service.
- Company Pension
- Long service rewards: both financial and leave-based.
- Health cash plan.
- Life assurance scheme.
- Critical Illness cover
- Access to our prestige benefits and rewards portal.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you\’d expect from a market leader.
Requirements
Skills & Experience:
- Strong verbal and written communication skills; able to adapt to various audiences.
- Confident in managing multiple priorities and working to deadlines.
- Proven ability to work collaboratively across departments.
- High attention to detail with excellent organisational skills.
- Comfortable using CRM systems and creating reports.
- Experience in account management, customer service, or similar client-facing roles is desirable.
Education:
- A-Level (or Level 3 qualification) or equivalent work experience.
Additional Info:
Hours: Monday to Friday, 37.5 hours per week (9:00 am 5:30 pm).
Location: Based at our Bolton office, with hybrid working opportunities available after successful completion of probation.
Travel & Communication: Occasional travel required, with regular phone and face-to-face interaction with customers.
Internal Account Manager employer: Whistl
Contact Detail:
Whistl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Internal Account Manager role.
✨Tip Number 2
Prepare for the interview by researching common questions for account management roles. Practice your answers, focusing on how you’ve built strong client relationships and resolved issues in the past.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've driven growth and improved customer satisfaction in previous roles. This will help us see how you can make an impact as our Internal Account Manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for us.
We think you need these skills to ace Internal Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer account management experience and any relevant achievements that show you can drive growth and build strong relationships.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Internal Account Manager role. Share specific examples of how you've managed customer relationships and resolved issues, showing us your customer-focused approach.
Showcase Your Communication Skills: Since strong verbal and written communication skills are key for this role, make sure your application is clear and well-structured. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Whistl
✨Know Your Customers
Before the interview, take some time to research the company’s customer base and their needs. Understanding who you’ll be managing and what challenges they face will help you demonstrate your customer-focused approach during the interview.
✨Showcase Your Communication Skills
As an Internal Account Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients or internal teams in the past. This will show that you can adapt your style to different audiences, which is crucial for this role.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've resolved customer issues or improved processes. Be ready to discuss these examples in detail, as they will illustrate your ability to manage day-to-day customer experiences and drive service excellence.
✨Familiarise Yourself with Industry Trends
Stay updated on the latest trends in the industry and the company's products. Being knowledgeable about market developments will not only impress your interviewers but also show your enthusiasm for the role and your commitment to promoting the full service offering.
